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New Premiere Pro App keeps crashing

Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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New Premiere Pro App keeps crashing when I try and load project. It will load the project up but then it comes up with the spinning wheel and I have to force quit.  The only way to load it up is to reset preferences each time I use it. Any help greatly appreciated...

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Adobe Employee ,
Nov 07, 2021 Nov 07, 2021

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Hi nickwall50,

 

Sorry to hear about this. Is this happening with any specific project or all the projects? If it's with a specific project, try these steps & check if it's helping.

  • Create a new project.
  • Navigate to Windows > Workspaces > Editing.
  • Windows > Workspaces > uncheck Import Workspace from Projects.
  • File > Import, navigate to the project file you were working with & open it.
    Once imported check if it's working properly.

 

Thanks,

Sumeet

 

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Hi Sumeet, thanks for the reply.  It's happening to all projects.  I setup my preferences and work away. When I close the program and then try and reopen any of my projects they load up but I get the spinning wheel immediaitely and  have to force close the app.  I then have to hold down Option and reset my preferences everytime I want to use Premiere and it will work again. Very frustrating...any thoughts??

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LEGEND ,
Nov 07, 2021 Nov 07, 2021

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Are these projects started in the new version, or ones you've started on the previous version and opened in the newer version?

 

Neil

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Hi Neil, It's every project, regardless of new App or old....I just un ticked 'workspace layouts' in preferences and it may have done the trick.... 

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LEGEND ,
Nov 07, 2021 Nov 07, 2021

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Hoping that's done it then ...

 

Neil

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