Newer Version of Premiere Pro shuts down while importing Fuji Footage

New Here ,
Jan 28, 2022 Jan 28, 2022

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Hello everyone,

 

Past last one month i'm facing a issue in Premiere Pro Version 22.1.2 , when i try to import fuji footage resolution of 4k 60Fps 10bit premiere immediately shut down without showing any error, On the other hand when i import Sony 4k 60fps footage it works properly so i'm confused.

Also when i used the older version of premiere pro & tries to import fuji footage it works properly.

I tried contacting customer care but they are also clueless

So if anyone facing the same issue please help with the solution

 

Thanks

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Editing , Error or problem , Import

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Hi Vixels5D8F!

Sorry to hear that. Can you provide your system details (OS, CPU, RAM, GPU)? We can test the files. Can you share some samples? 

 

 

Thanks,

Kartika

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New Here ,
Jan 29, 2022 Jan 29, 2022

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Hey Kartika 

I'm using OS of Windows 10,

CPU - i7 8th Gen 8700k @3.70GHz, 6 Cores

RAM - 16GB DDR4

GPU - Currently no graphic card Installed.

 

I'm willing to share sample footage but due to size limitation i can't send here.

Is there any other option for sharing sample footage

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Hey there, Vixels5D8F. 

Sorry for this shortcoming. What a letdown! 

quote

...in Premiere Pro Version 22.1.2, when I try to import Fuji footage resolution of 4k 60Fps 10bit Premiere immediately shuts down without showing any error,

 

That's odd. Usually, you hear of playback issues with this format. Sorry about that. The current advice I've been giving with this format is to transcode it into a broadcast codec, such as ProRes 422. Native playback of this highly compressed 10-bit format is very taxing on any computer system, unfortunately. What kind of computer system are you running for CPU and GPU? How much RAM? Are your hard drives speedy?

quote

... I used the older version of Premiere Pro & tries to import Fuji footage it works properly.

 

I have heard others that sometime around version 15.2, hardware decoding of 10-bit Long GOP footage was degraded. I am not what happened there, but various editors have reported that on the forums. In December, new support for these formats was announced on the Beta forums. My advice is to test this footage on the Beta version to get an idea if the issue was fixed or not and if it will be available in an upcoming release or not. Can you?

quote

I tried contacting customer care but they are also clueless

 

I apologize for that. Not to make excuses, but Covid is impacting our staff, including our top agents in the digital video realm. To ensure that the agent is a bonafide Adobe digital video specialist, say, "Kevin told me to ask for the video queue, OK?" Doing so should route you to those brainiacs on my team.

 

I hope this advice assists you.

 

Thanks,
Kevin

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New Here ,
Jan 29, 2022 Jan 29, 2022

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Hey Kevin,

 

Thanks for your advice

 

I'm using OS of Windows 10,

CPU - i7 8th Gen 8700k @3.70GHz, 6 Cores

RAM - 16GB DDR4

SSD - 224GB

HDD - 4tb

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