No deja importar ningun archivo

New Here ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

Hola buenas a tod@s,  tengo un problemita y es que resulta que adobe premire no me termina de importar ningun archivo. tengo la version de adobe creative cloud actualizada desde su panel al maximo, pero da igual desde que perfil lo haga, que reinstale el programa, etc... incluso actualice la grafica (gtx 1050) actulice windows 10 a la ultima version y no consigo que importe nada. 

 

Con esto me refiero a que no es que el programa devuelva un error o falle algo al importar, es que simplemente aparece la ventana de importando archivos, y no hace hace nada. He probado con varios tipos de clips y no me deja hacer nada, he probado a borrar las carpetas comunes de adobe para todos los usuarios (Me pasa en todos, no solo en uno especifico) tambien he probado a ver si la configuracion del programa no me estaba usando la grafica (Uso el mercury engine con CUDA). Y no consigo nada.

 

Muchas gracias de antemano.

TOPICS
Error or problem , Hardware or GPU , Import

Views

71

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

Copy link to clipboard

Copied

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 08, 2022 Feb 08, 2022

Copy link to clipboard

Copied

Thanks for answering

There are 2 hard drives, SSD with 140 GB free and 2 TB HDD with more than 1 TB free.

I thought it could be due to cache space problems and others, but the example file i'm trying to import is 60 MB...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

Copy link to clipboard

Copied

LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines