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No sound on playback in Premier Pro

Community Beginner ,
Apr 30, 2023 Apr 30, 2023

When importing a video there is no sound played. I can clearly see there is sound on the video but it won't play it. There were no issues previously and I had just completed editing a video when the next video imported with no sound playback. 
If I export the clip there is sound on the rendered clip, so it's not an issue with audio being disable in edited clips. 

I've already checked audio hardware and tried changing that around but no effect. 
Any ideas? 

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Adobe Employee ,
May 05, 2023 May 05, 2023

Look under "Preferences>Playback>Primary Audio Device..." dropdown.  Make sure it is set to "Adobe Desktop Audio".

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New Here ,
May 09, 2023 May 09, 2023

Thank you to mstegner for their reply to this issue.  I had the identical problem and had not found "Preferences>Playback>Primary Audio Device..." after hours of troubleshooting. Reverting to older version of PPro worked, but of course my newer project from v23.3 could not be opened in the older versions. I was at a loss.  I'm not sure when or how the Playback setting was changed.  Very frustrating.  Fortunately mstegner's post pointed me in the right direction.

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Community Beginner ,
Sep 24, 2023 Sep 24, 2023

This did not work. 

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Adobe Employee ,
Sep 25, 2023 Sep 25, 2023
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@scottm55218948 
Ok, next step then.  Can you post screen shots of both "Preferences>Playback..." and "Preferences>Audio Hardware..." so we can see how you have your system configured?

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