No version of Premiere Pro will launch

New Here ,
Feb 22, 2022 Feb 22, 2022

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Hey there,

 

Please help, Premiere works across all my other devices but no longer works on my PC. When I attempt to open the application the splash screen appears but the usual fast-moving line of text about plug-ins loading does not appear, and if I double click the splash screen I get the 'Application not responding' error message and have to close the program.

 

I have tried uninstalling and reinstalling, including several older versions, I have reset my preferences and made sure I have read/write permissions. I also have no plug-ins installed and am up to date with windows and driver updates. At one point Premiere was working on this machine, I am not sure if it stopped working after I updated/changed something but I am not sure where to go from here... any advice would be greatly appreciated.

 

Thanks.

TOPICS
Editing , Error or problem , Freeze or hang , How to

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hi ross23284623cghj!

Sorry about the issue. Could you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-a...

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
Feb 22, 2022 Feb 22, 2022

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Thanks for your response, I had found that article earlier and followed all the steps, with no luck unfortunately. 

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