No video preview after software update

[nathans70381218]

I just updated to the latest version of Premiere Pro, and video sequence is not displaying for a project I had started but not worked on for a couple years. Would appreciate any help.

Notes on the situation and what I've tried:

• Audio is working fine; only video is not working.
• The source videos play back fine in PP in and of themselves; it seems to only be in the context of the project's sequence that they do not play. Also, to test it out, I created a new project using the same source videos, and they play back fine.
• I tried exporting, and the resulting file also did not have any video, only audio.
• I deleted all preview files; PP indicates the sequence does not need to be re-rendered.
• I changed the playback engine several times.

I'm stumped. I'd really hate to lose all the editing I did previously.

[Ishan Y]

Hey,

I'm sorry to hear about this. You're seeing this issue on Premiere Pro 24.1; is that correct? Please let us know if you're on a Mac or a Windows system. If you have an NVIDIA GPU, please install the latest Studio Drivers. If this issue is specific to a single project, please create a new project and import your current project into it. Let us know if that helps. 

Thanks,

Ishan

[nathans70381218]

Yes, this is specific to a single project. I'm using a Windows 11 laptop with an Intel UHD Graphics 620 GPU.

I tried creating a new project and importing the old one but got the same result: audio was fine, video was not displaying for the sequence. (Though, as I mentioned before, I can view individual clips outside of the sequence just fine.)

I also tried converting the old project to the new format (see screenshot). It worked for a different project but not for the one in question, and I'm stumped.

Anything else I can try?

[Ann Bens]

Trash preferences and media cache.

Make new project and import old one, see how that goes.

[nathans70381218]

Thanks for the tips. No luck so far, unfortunately.

[Kevin-Monahan]

Hi @nathans70381218,

I read your note and saw your screenshot. Try this: Move your media to somewhere besides "OneDrive." Relink the media. Does that work? Let us know.

Thanks,
Kevin

[nathans70381218 · Accepted solution]

Issue fixed.

Solution: Make sure your video tracks are not toggled off, NATHAN. 

Sorry for wasting everyone's time.