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No video preview after software update

Community Beginner ,
Dec 15, 2023 Dec 15, 2023

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I just updated to the latest version of Premiere Pro, and video sequence is not displaying for a project I had started but not worked on for a couple years. Would appreciate any help.

 

Notes on the situation and what I've tried:

  • Audio is working fine; only video is not working.
  • The source videos play back fine in PP in and of themselves; it seems to only be in the context of the project's sequence that they do not play. Also, to test it out, I created a new project using the same source videos, and they play back fine.
  • I tried exporting, and the resulting file also did not have any video, only audio.
  • I deleted all preview files; PP indicates the sequence does not need to be re-rendered.
  • I changed the playback engine several times.

 

I'm stumped. I'd really hate to lose all the editing I did previously.

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correct answers 1 Correct answer

Community Beginner , Dec 19, 2023 Dec 19, 2023

Issue fixed.

Solution: Make sure your video tracks are not toggled off, NATHAN

Sorry for wasting everyone's time.

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Adobe Employee ,
Dec 16, 2023 Dec 16, 2023

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Hey,

I'm sorry to hear about this. You're seeing this issue on Premiere Pro 24.1; is that correct? Please let us know if you're on a Mac or a Windows system. If you have an NVIDIA GPU, please install the latest Studio Drivers. If this issue is specific to a single project, please create a new project and import your current project into it. Let us know if that helps. 

 

Thanks,

Ishan

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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Yes, this is specific to a single project. I'm using a Windows 11 laptop with an Intel UHD Graphics 620 GPU.

 

I tried creating a new project and importing the old one but got the same result: audio was fine, video was not displaying for the sequence. (Though, as I mentioned before, I can view individual clips outside of the sequence just fine.)

 

I also tried converting the old project to the new format (see screenshot). It worked for a different project but not for the one in question, and I'm stumped.

 

Anything else I can try?

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Community Expert ,
Dec 16, 2023 Dec 16, 2023

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Trash preferences and media cache.

Make new project and import old one, see how that goes.

 

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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Thanks for the tips. No luck so far, unfortunately.

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Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

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Hi @nathans70381218,

I read your note and saw your screenshot. Try this: Move your media to somewhere besides "OneDrive." Relink the media. Does that work? Let us know.

 

Thanks,
Kevin

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Community Beginner ,
Dec 19, 2023 Dec 19, 2023

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Issue fixed.

Solution: Make sure your video tracks are not toggled off, NATHAN

Sorry for wasting everyone's time.

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