Ooverlay .ai file in Premiere automatically goes transparent

[chris.vapeon]

I am importing a file to use as an overlay into premiere. I have tried both .ai and .png files but keep getting the same result. Once I import the file and add it to my sequece it comes up being transparent like someone turned the opacity down but the opacity from the original .ai and in premiere both say opacity is at 100%.

This is probably an easy fix, but please help. I'll atttach pictures to help explain. 

The first is the transparent the next is what I want it to be. I've cropped them for my clients privacy. 

  

[Peru Bob · Accepted solution]

If the blend mode is Normal:

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.