Opening caption crash Premiere 2022

Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Anyone have an idea WHY???/ It's very frustrating. 

I can find another way to do subtitles but I would like to know if there is any advice to fix this bug.

 

OS updated-  GPU updated, Premiere Updated.

 

Thanks you in advance

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Crash , Editing , Error or problem , Formats , Freeze or hang , User interface or workspaces

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings.  Really can't help without this info...  I've been working with captions extensively for the last year without any serious issues on a variety of macs and a windows machine.

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Windows 10 version 21H2

64 GB Ram

RTX3060

Premiere 22.2

sequence 1920x1080 25fps

Let me know

 

 

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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What do you mean by "opening captions"?

 

Stan

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Community Beginner ,
Feb 19, 2022 Feb 19, 2022

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Hey Bro!!

 

When I do a double clip on the subtitles(timeline) and pop up the window of the subtitles.

In that the moment the software freeze and crashes, ALWAYS. 

 

but the project is done. I called too my client explain the issue and I moved to Davinci Resolve, finished it on time and another project is coming.

 

I'm a freelancer, my client pays me per hour and I could not expend two hours every day trying to solve Premiere's well-known issues and telling my clients that I can deliver it because the subtitles caption doesn't work.

That is not professional at all, and nobody is expecting that.

In the meanwhile, I'm paying 45 euros every month, it's a SHAME.

 

Thanks

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Adobe Employee ,
Feb 20, 2022 Feb 20, 2022

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Hi there!

Sorry for the frustration. Do you see any error code or messages when it crashes? Have you already tried basic maintenance like reset preferences and deleting cache files?

 

Let us know.

Thanks,

Kartika

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Participant ,
Mar 17, 2022 Mar 17, 2022

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I am also experiencing this crash as well. I was editing hundreds of captions yesterday. But today, when I went to make a change, it was consistently hard crashing the program. I can double-click on a caption and a window opens where I can make the edit. Then, I closed the Caption window. I then found another caption I wanted to edit and that's when Premiere crashes. One time, I was actually able to submit a crash report, but most of the time it just disappears.

 

Here are the specs on that system:

Windows 10 (19042.1526)

Premiere Pro v22.2

64GB RAM

Nvidia Quadro P2200

 

And I'm editing a Zoom recording, so it's 25fps with mixed media on the timeline.

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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what format is the zoom recording? 

Make sure your frame rate is constant...  And what do you mean by mixed media?  Are there any screen recordings or material shot on an iphone?  If so, the issue may be variable frame rate sources which can have unpredictable and intermittent issues...  Here's how to diagnose and solve the problem


use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Participant ,
Mar 17, 2022 Mar 17, 2022

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Maybe "mixed media" complicates things, but I just meant I'm compositing different Zoom video recordings with static graphic elements.

 

However, none of that seems to have any relevance since I was able to replicate this issue on a new project. Just add caption items on the caption track. Close the caption window, then open it again by double-clicking on a caption. Premiere crashes. I can't seem to replicate this on another system though.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Wabber,

 

I don't experience this when double clicking on captions. And I don't recall other reports. I would try resetting preferences AND the workspaces you are using.

 

Test in a new project.

 

File a bug report if this does not work:

https://adobe-video.uservoice.com/forums/911233-premiere-pro

 

Stan

 

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Participant ,
Mar 22, 2022 Mar 22, 2022

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LATEST

It might have to do with workspaces after all, if this crash log is anything to go by. Originally I thought it had to do with me accessing Premiere over a remote connection, possibly with the Audio hardware setting since that doesn't play nice over remote connections at first.

 

I'm actually surprised this didn't come up while I was editing hundreds of captions for several hours the other day. But this only happens on this one system, so it could be a specific configuration of it. I've also included the sample file I've been testing from.

 

I could try resetting preferences and workspace to see if that clears it up, but I want to try backing it up first.

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