Opening New "Window" in premiere causes program to freeze

New Here ,
Sep 01, 2021 Sep 01, 2021

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Hi, I'm trying to edit a very important heartfelt video for my family, and earlier today I was having problems even opening the project file that I had no problem with editing in just a week ago, everytime I opened premiere and hit the project it would freeze on a grey screen and I could only task manage the program to make it stop, then after making a new project and importing the file I was able to get in, but everytime I want to edit the project now I need to make a new entire project and import it. Also while editing the project if I open any "Window" such as Audio Channels or anything that would open a pop up window, it freezes and I get nothing but a window error sound when I click anywhere on the program. I am very disapointed that a program I pay half a grand on a year is less useable than Imovie at times.

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Crash, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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What is your hardware? What is the media file/s you're using, and created by what?

 

Neil

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi Flynn5EA5!

Sorry about that. Have you ready tried resetting preferences? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

Also, try deleting cache files: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-30-seco...

 

Let us know. 

Thanks,

Kartika

 

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