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Output video glitches almost everytime I output

Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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Problem: Since the beginning of this year of 2023, video output seems to have either green-distorted glitches or missing frames or both. The glitches tend to happen where there is a cross dissolve, or other heavier processing involved like ultra keying and masking going on, but sometimes happens in other random places.

 

My System: PC, 32GB RAM, AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz, Radeon rx580

 

Fixes I have tried: Updating all my drivers including the AMD Radeon rx 580. Rendering the sequence before outputing. Rendering the distorted chunks of the timeline before outputting. Outputing the small distorted chunks and overlaying them on top the problem areas in the timeline. Sometimes outputing single screenshots to overlay on top of the missing or glitched frames in the timeline. Changing the preview format from ProRes to Cineform to h264. Outputting with GPU accel. Outputing software only. Exporting directly from premiere pro. Allocating more RAM to Premiere in the preferences. Clearing the media caches.

 

Fixes that sort of work: The only thing that works is outputting the problem area as a separate video and bringing that video into the timeline to overlay the problem section (tedious and not ideal). Sometimes this fixes the problem area only to have another glitch appear somewhere else....So, by the end I feel like I'm plugging one hole in the dam just to have another one pop up....I continue thus until all the holes stop appearing which sometimes takes up to 3 passes! I only have ten fingers and enough patience to use 3! Please help!

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correct answers 1 Pinned Reply

Adobe Employee , Apr 25, 2024 Apr 25, 2024

Hello @Hing284657368n38,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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I've also made sure I have updated Premiere Pro and Media Encoder.

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Community Beginner ,
Feb 19, 2023 Feb 19, 2023

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I'm also still using windows 10...could that be a problem?

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hello @Hing284657368n38,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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