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Paid (or premium) customer support?

Community Beginner ,
Dec 05, 2022 Dec 05, 2022

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Aside of the support community, which is great, is there like a paid or premium customer support where I can just call or video call with an Adobe person to help me solve my issue? 

The community is great but sometimes our need for a response and troubleshoot is inmediate. 

Thanks,

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Error or problem , How to

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correct answers 1 Correct answer

Adobe Employee , Dec 05, 2022 Dec 05, 2022

Hi Martin,

Here you are: https://helpx.adobe.com/contact/what-contact-options.html Check out phone support options for "How To" questions. Often, there is a wait for a call back for phone options. Sorry about that.

 

Some of our experts have services for more personal one-on-one support and bookable sessions, but you would have to ask them for further information and cost. I can ask around, but there are two that I know of.

 

Contact

Michael Grenadier

Premiere Gal

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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Not directly from Adobe for individual subscriptions, unless it is an account issue.

There may be other options available for large companies with Enterprise accounts.

@Kevin-Monahan can you answer?

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hi Martin,

Here you are: https://helpx.adobe.com/contact/what-contact-options.html Check out phone support options for "How To" questions. Often, there is a wait for a call back for phone options. Sorry about that.

 

Some of our experts have services for more personal one-on-one support and bookable sessions, but you would have to ask them for further information and cost. I can ask around, but there are two that I know of.

 

Contact

Michael Grenadier

Premiere Gal

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