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PC damaged in Storm Adobe unwilling to reactivate Production Premium cs6

Community Beginner ,
May 20, 2024 May 20, 2024

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I have 2 pcs damaged in an electrical storm and unusable. Both using Production Premium cs6.  Hence I cannot deactivate licence no longer in use in order to reinstall on the new PC.

Unfortunately Adobe wanted me to go to CC which does not interest me.  They also seemed to say that they will not assist and that I should have deactivated the licences prior to the storm.

I really am having issues with my work now and adobe are not being helpful.

 

Any guideance is appreciated. 

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correct answers 1 Correct answer

Community Expert , May 21, 2024 May 21, 2024

Try and deactivate your registered software in your account at Adobe.com.

Plans and payments / activated devices.

Once cleared, you can install on the new computer.

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hello @truckrod,

I read your note. I'm sorry to hear about this situation. Getting older versions reinstalled is very difficult, even in CC land. Support likely has its hands tied because the activation servers are no longer available. If your case is still open, please PM me your case number. 

 

Thanks,
Kevin

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Community Beginner ,
May 20, 2024 May 20, 2024

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Thankyou Kevin I really do appreciate you reaching out. 

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Community Expert ,
May 21, 2024 May 21, 2024

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As far as I know activation servers for CS6 and CS5 are still active.

Support should be able to reset activation.

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Community Beginner ,
May 21, 2024 May 21, 2024

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Thankyou Ann. Yes if the product is still being monitored it should still be active. When its no longer supported or monitored restrictions should be lifted or the product is useless to paying customers

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Community Expert ,
May 21, 2024 May 21, 2024

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Try and deactivate your registered software in your account at Adobe.com.

Plans and payments / activated devices.

Once cleared, you can install on the new computer.

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Community Expert ,
May 21, 2024 May 21, 2024

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@Ann Bens 

Adobe is no longer resetting activations.

Please see this discussion:

https://community.adobe.com/t5/back-room-discussions/perpetual-software-activation-counts/m-p/144796...

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Community Beginner ,
May 21, 2024 May 21, 2024

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Mohamid Adobe floor manager rang this morning which was kind. But nothing they can do. I tried my hardest not to be rude. No wonder people are going to Davinci. I bought a product  i own and now through nobfault of my own was unable to deactivate . The vendor then decides when i can use it or not do i upgrade to a ridiculous rental

plan .  Disgracefull. I lost years of work . What they dont know is i work for Queensland gov IT strategy and we many of their products not Cloud based so that needs to be considered as it will now be considered a business risk. Going to office of fair trading. 

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