PC Freezes only using adobe programs: Premiere and After Effects. Can you help me diagnose?

New Here ,
May 31, 2022 May 31, 2022

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I can play Elden Ring on ultra settings for hours or leave my pc rendering on blender with no issues. But, the moment I run an Adobe Program, it's just a matter of time until it crashes. Can you help me diagnose what's causing it? 

 

PC SPECS:

i9 10900K

Z590-E ROG STRIX WIFI

KINGSTON 64GB RAM KHX3466C17D4/16GX

RTX 3090 FE

Samsung SSD 980 PRO 1TB (MAIN)

Samsung SSD 970 EVO Plus 1TB

Asus Thor 1200W

Noctua NH-D15

 

DUMP FILE

==================================================

Dump File : 042822-10000-01.dmp

Crash Time : 28/04/2022 04:20:00 p. m.

Bug Check String :

Bug Check Code : 0x00000116

Parameter 1 : ffff938b`8a595210

Parameter 2 : fffff802`37261188

Parameter 3 : ffffffff`c000009a

Parameter 4 : 00000000`00000004

Caused By Driver : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+2654ee

File Description :

Product Name :

Company :

File Version :

Processor : x64

Crash Address : ntoskrnl.exe+3f78a0

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\042822-10000-01.dmp

Processors Count : 20

Major Version : 15

Minor Version : 19041

Dump File Size : 5,010,804

Dump File Time : 28/04/2022 04:20:51 p. m.

==================================================

 

==================================================

Filename : dxgkrnl.sys

Address In Stack : dxgkrnl.sys+2654ee

From Address : fffff802`32350000

To Address : fffff802`326f9000

Size : 0x003a9000

Time Stamp : 0xbde0d8ea

Time String : 12/12/2070 12:03:38 p. m.

Product Name :

File Description :

File Version :

Company :

Full Path :

==================================================

 

==================================================

Filename : ntoskrnl.exe

Address In Stack : ntoskrnl.exe+d25440

From Address : fffff802`1c800000

To Address : fffff802`1d846000

Size : 0x01046000

Time Stamp : 0x06e35293

Time String :

Product Name :

File Description :

File Version :

Company :

Full Path :

==================================================

 

==================================================

Filename : nvlddmkm.sys

Address In Stack : nvlddmkm.sys+e31188

From Address : fffff802`36430000

To Address : fffff802`38d5b000

Size : 0x0292b000

Time Stamp : 0x62607afa

Time String : 20/04/2022 04:28:26 p. m.

Product Name :

File Description :

File Version :

Company :

Full Path :

==================================================

TOPICS
Error or problem , Freeze or hang , Hardware or GPU

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Hey aaronagraz,

 

My apologies for the issue. Are you using the Studio Drivers or the Game Ready ones? Please make sure that you are on the latest version of Nvidia Studio Drivers. Is the issue specific to a project or does it happen with every project? Does the problem happen with some specific source files or all of them? Have you tried resetting your preferences?

 

Regards,

Ishan

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New Here ,
Jun 03, 2022 Jun 03, 2022

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Hello! I am using Studio Drivers, this happens on every project 😞 I did, I reinstalled whole adobe suite to no avail. Issue persists.

 

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