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Permiere hangs (crashes) when selecting specific merged clips

New Here ,
May 09, 2022 May 09, 2022

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I’m working on a documentary. I have several merged clips (created from separate audio and video assets), that when selected, crash premiere (endless beachball).

 

I’m on a new 16” Mac book pro with updated OS. The project is stored on the internal SSD. Any timeline that is associated with these problematic clips play and scrub without any issues (from multiple bins). Original media also plays without issue. It’s only when I try to select these specific clips directly, does the issue occur.  I can’t even select the problematic clips. I just try to select them and Premiere freezes with the beach ball. I discovered this when trying to view the end of the clip to make sure all the footage was in a timeline.

 

Things I’ve done to try to fix the issue: Updated all software with restarts. Reset preferences. Cleared all media caches. Created new project and imported old project into it. The issue still persists only with these specific clips. The clips are in several separate bins, and other clips within the bins select and play without issue. The original un-merged camera video also selects and plays without issue.

 

One thing that happened just before this issue: in an editing session, the project had a few momentary glitches when trying to save. Any thoughts?!

 

 

Specs

Macbook Pro M1 2021 16 inch

Monterey 12.3.1

Premiere Pro 22.3.1 build 2

TOPICS
Crash , Freeze or hang , Performance

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Community Expert ,
May 09, 2022 May 09, 2022

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If the video has glitches in it it can cause an error in Premiere. You may want trim the video and create a new video where there are no glitches in the file and see if that helps.

 

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New Here ,
May 20, 2022 May 20, 2022

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I've just encountered this same problem. It's all the clips I've merged whether it has glitches or not. The most recent update seems to have triggered this for some reason.

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi kendrad57257741,

 

We're sorry about the poor experience. For testing purposes, would you mind running the app in Rosetta mode & check if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Jul 22, 2022 Jul 22, 2022

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I am having a similar problem. I merged clips from my video camera with the higher quality audio from my lav mic (the "merge clips" function is set to remove the original audio and replace it with the better audio), the clips work fine and play just fine in the preview window, but as soon as I try to drag the clip onto the timeline I get the endless beachball and I have to force quit Premiere. Is there anything to be done about this? I already tried uninstalling and reinstalling Premiere. This is a huge issue as it is making it impossible for me to edit my project unless I want to manually realign the audio every time I add a new clip to my timeline.

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi nataliea,

Sorry about that. Is this a standard project or a team project? Let me know.

 

Thanks,

Kevin

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New Here ,
Jul 25, 2022 Jul 25, 2022

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Hi Kevin,

 

Thanks for the reply! It is a standard project. I appreciate any help you can offer.

 

Best,

Natalie

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Community Beginner ,
Oct 08, 2022 Oct 08, 2022

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Any updates on the issue? I am having what sounds like the same problem. After merging video and audio clips, I can play the merged clips in the preview window and mark in/out points. When I attempt to drag to the timeline, Premiere simply crashes. I can drag the whole merged clip from the project window to the timeline, and everything is fine. As soon as I try to drag from the preview window, Premiere crashes.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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well, I'm a great believer in workarounds (although it's always nice to solve the issue, it's also sometimes necessary to just get the job done).  Any reason why you can't just trim the merged clip down in the timeline rather than marking an in and out in the source monitor and then drag it to the timeline?

 

And to dig in to this and see if there's anything obvious, please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings...

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Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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I also am having this exact problem. Copletely different computer. Merged clisp were working mostly perfectly a few updates ago. This is crazy. 
Premiere 22.6.2
OS 12.6.1

iMac 18,2  32 GB Ram 3.6 Quad i7 Rad Pro 560 4 GB

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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If it was working ok in a previous version of Premiere 22, revert to that version...    To reinstall a previous version, open creative cloud and click on the ellipsis (the 3 dots) to the far right of Premiere 22 and choose "other versions"

 

And what are the properties of your source clips?  Might give us a clue to the cause of the problem.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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RedRaw and .wav were the source files. I've used the same files for 6 years to test process and this weas the first time this happenned.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Oh, I did reset the cache and the problem did stop. Then it started again after 10 or so edits. 
I then reset the cache again and then reset the preferences (Open premiere while holding ALT/OPTION on a MAC) and editing and dragging clips was smooth as ever. 

 

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New Here ,
Nov 04, 2022 Nov 04, 2022

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I have found that if I add any markers to the clip before dragging it to the timeline this will cause it to crash Premiere every time. If I don't add any markers it will let me drag the clips to the timeline. The reason I was adding markers is because of another Premiere bug which makes it so that I cannot set in and out points on merged clips that I just created unless I first shut down Premiere and then reopen it. Setting markers was initially my work around to save myself from having to do that, but then the crashing started so now I just exit Premiere after merging my clips and reopen it. I can set in and out points on my merged clips and drag them to the timeline, but I never set any markers until the clips are on the timeline. I hope this helps you! Who knows if your problem will be the same at all.

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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Perhaps if you used the more appropriate tool this wouldn't happen? And yes, my suggestion will sound strange.

 

The Merged clip process was designed to be only used as a quick timeline tool to 'join' audio & video so you can move them about, trim & such. That's all, it wasn't actually designed as the "normal" method for joining video clips with separately recorded audio.

 

And because this was designed for the above, there are a TON of limitation on them. Such as .. .they will not make it into any XML/EDL process correctly. Normally, the audio clip isn't even referenced in those forms. Top & Tail Q/W edit shortcuts don't work with them ... and several other things.

 

The designed process for this ... is the multicam process. Yes, it doesn't sound like it, as well, it sounds like that is ONLY for having multiple video files. Which is "obvious" but wrong.

 

For example ... you can have a bin with 10 video clips, each with a separate recorded audio clip. Select all, "create multicam" ... and it will make 10 different 'multicam' clips for you. All with the single audio & video file.

 

And ... those will normally pass through XML/EDL workflows. Edit on timelines as "normal" clips. And here's a bit, excerted from the opening chapter of their ...

 

Adobe Long-form and Episodic Best Practices Guide

 

Merge Clips No No Statement.PNG

 

Neil

 

 

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New Here ,
Nov 04, 2022 Nov 04, 2022

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Thanks I will try that. I'm no expert in Premiere just using it to edit very basic YouTube videos. It's nice to learn some new techniques! 🙂

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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Totally understood!

 

This is one of many things in the app ... that ain't what they seem. Or ... from the names and descriptions used, the function seems totally backwards from what you'd expect.

 

So it results a ton of stumbling around until each of us learns all these many booby-traps laid out ...

 

Neil

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