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Photoshop files in bin are linked but show as offline on timeline.

Community Beginner ,
Oct 05, 2017 Oct 05, 2017

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Created a project about a year ago with PPro 2015.

The project primarily consisted of many layered PSD files imported so the each layer shows as an individual item in the project bin.

The completed project was moved to an offline archive disk, keeping the original folder structure.

Recently, I moved the project file to the workstation and opened it with PPro 2017.1.2  – 11.1.2 (22) Build

Linked one file as usual and the remaining links updated as expected.

Looking at the timeline, the one .mov and .aiff displayed/played correctly, but all the PSD layer files showed as "Offline".

Inspecting the PSD layer files in the bin, they show as online, with the correct path, no option to "Link" and choosing "Reveal in Finder" selects the correct source file.

I tried taking a layer file offline and relinking, but that did not affect the timeline.

If I double click the PSD layer file it shows correctly in the preview window.

Finally, I chose a clip on the timeline and selected, "Reveal in Project". The correct file was identified.

With the correct file still selected I chose, "Replace With Clip ... from Bin" and presto, that element now displayed on the timeline.

I did try cleaning the cache from within Premiere and eventually just manually deleting the contents of /Media Cache and /Media Cache Files with no effect. Also, after relinking a few items on the timeline, saved the project, quit Premiere, re-emptied those folders and opened the project, but the linked instances were still working, so the cache files don't seem to play into it.

This seems like a bug, since the project file has all the correct paths, they just aren't updating.

I might not fret too much, but this project has nearly 500 individual items on the timeline that I'll have to manually relink, with no guarantee that I can preserve all that work. A phone call to Adobe Support confirmed that there are no identifiable files I can copy to preserve the timeline links in this project.

Has anyone run into this issue? Maybe there is something advanced (or obvious) that would get around this?

Any ideas appreciated!

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I am having same issue.  We create a lot of 2D videos using layered photoshop PSD files.  

 

My work flow:

Import Photoshop file as a nested "sequence" with multiple pphotoshop layers

 

Everything works fine and links until you make a backup or transfer project to another hard drive.

 

I even use Carbon Copy/Clone software to duplicate/clone/back up my drives.

 

Then, when I open Premiere many of the layers show up Red Offline, but when I say, "reveal clip in Project" the .psd layer is there, and even when I say "relink media" it still shows up off-line after re-linking that layer.

 

The only fix is to delete that layer, and re-import layer, which is a real huge hassle.

 

Any ideas?

Thanks

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Try creating a new projct and import the old project into it after deleting the Media Cache files.

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Explorer ,
Nov 18, 2021 Nov 18, 2021

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Exact same issue. I gather no one has a solution other than rebuilding the layers?

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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collect files from project manager before moving anything from one drive to another.

better use local drives when editing until you are totally done with your projects,

then use externals only for backups, and backup using the collect files feature which is 

better than just copying and pasting your projects, especially when you have a lot of files and psds,

and when switching from one workstation to another with a different version of premiere pro.

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