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Playback and export glitch

Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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Hello,

 

I'm having a recurring issue with Premiere Pro 2021 where it randomly decides to glitch my footage. The raw footage has no issues at all with it, completely smooth and no glitching, but when I try to put them into Premiere to edit random glitches start to occur.

 

There is no pattern to the glitches, but once it decides that this part of my footage is going to have a glitch there is no way to stop it, even deleting and re-inserting the footage.

 

I have had a look around online to try and find some form of answer or reason as to why this is happening, and that brought me to two resolutions: delete the media cache files and update Premiere Pro. Well, the cache files are gone and the software is all up to date, but the glitches remain.

 

Now, the oddest thing is that sometimes, in the playback editor, the glitches are gone, and I think the problem is solved. But as soon as i export the glitches are back, right where they randomly showed up. I'd really like some form of answer, solution, or just someone online who can help me sort this out.

 

To clarify: Premiere is up-to-date on my computer, the RAW files are clean, the media cache has been deleted, sometimes I can get rid of the glitches in preview playback, but they are always present in the exported file. 

 

Files I'm editing:
Camera - Sony A7Siii

Codec - Xavc-s 4k 10bit 25fps

 

My computer:
iMac 2021, M1

Memory: 16gb

 

Thanks a lot!

 

TOPICS
Editing, Error or problem, Export

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correct answers 1 Correct answer

Adobe Employee , Aug 25, 2021 Aug 25, 2021
Good evening Arnar, A little after hours help for you here! Sorry, this is a known issue for Sony cameras on the M1 Macs. You can run in Rosetta mode, roll back, or check out the latest beta. Sorry about this bummer. Let me know if I can help any other way. Thanks, Kevin

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Community Beginner ,
Aug 25, 2021 Aug 25, 2021

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I posted a video were you can see the glitch over the waterfall.

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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Hmm. I'm not sure what format and settings you've used to export with, but any luck if you export to a different format/codec? Try something like ProRes?  

 

Hopefully someone who uses this camera will recognize this issue.

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Hey Phillip,

It's an M1 vs. Sony issue. Affecting a lot of people. It's fixed in the beta. 

 

Thanks!
Kevin

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Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

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Ah, thank you. Now that you say it I have seen a few similar posts about it. Now I know the answer just in time for it to be fixed 🙂

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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Good evening Arnar,

A little after hours help for you here! Sorry, this is a known issue for Sony cameras on the M1 Macs. You can run in Rosetta mode, roll back, or check out the latest beta. Sorry about this bummer. Let me know if I can help any other way.

 

Thanks,
Kevin

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Thank you Kevin! 
How do I get the latest Premiere beta? In my creative cloud account it says ''up to date''.

Best, Arnar

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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Never mind I found it in the CC. And it works!!

Thanks a lot for your help! Let's hope the updated version of premiere pro (not beta) will release soon 🙂

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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How did you fix the problem? I'm having the same issue. What do you mean that you found it in the CC?

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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Hi Kevin,

 

I am having the exact same issue with the exact same equipment.

 

How do you download the BETA version of PP?

 

Thanks so much

Danny

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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Hi @dannyc18940357 ,

 

Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html


I think you have already downloaded the beta and confirmed that the issue is fixed there in another post.

Thanks for the confirmaton.
Mayjain

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Participant ,
Aug 26, 2021 Aug 26, 2021

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Hi, did you try to nest the parts that are causing you issue ? 

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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yep, same results 😞

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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If you're using a M1 Mac Mini, I think the solution is change the open to open using Intel processing as I describe in some place here...

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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I've the same random problem here. I'm using M1 mac mini...

It started to occur after 15.4 update. When I was using it by Rosseta, the program was showing other bugs (many differents!), but not this nightmare...

I'm using original footage from sony cameras, then, when we export it, this is tragic! The worst problem happens when I'm playing my tv show here, on VLC,  in my workstation, and everythings seens ok! But when I send it to television my MXF files appears corrupted. So, we don't know when the problem will happen on tv tv, for example... 

Please, solve this!


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Explorer ,
Aug 30, 2021 Aug 30, 2021

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So, I forgot to mention that this bug is more common when I'm using some apple pro res 4444 media inside a sequence with mxf sony media. All media with alpha channel blinks (intermittent and variable) after export. 

But, export without media containing alpha, I've had similar problems...

My projects also show many differente bugs with .mxf:

- Thumbnail turns white when apply lumetri in master properties;
- When use lumetri ina. nested sequece, the same happens, everything turns into white;
- Some native effects does't work, the preview also is white...


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Explorer ,
Aug 30, 2021 Aug 30, 2021

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I think I got a clue! The problem is exactly use Premiere by Apple M1 update. When I change the app to open using Intel, many bugs dessapear...

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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I only have Premier on my Apple M1. I don't have an Intel :(. Any solutions?

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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It's that! Can you change this as I shown in my screen capture? Does it appears in your Creative Cloud App? When you choose Intel, Adobe Premiere runs using Rosetta.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Yes I think it worked!! Thank you!

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Hi @BrookeSoto 

 

What worked for you ? Was it the beta build ?  

Which camera files are you working with ?

 

Thanks,
Mayjain

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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I'm not sure about the camera files but what worked for me was opening Premiere with the Intel setting

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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Try this, Brother! 
Here I changed to open using Intel and worked for me!

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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Sorry, not brother, sister ! =]

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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Anyone still struggling with this? Im using latest version of Adobe Premiere and tried both intel and M1 version but the glitches are still in my footage?

Using Apple M1 macbook 16gb

 

I was using the Beta version but it keeps crashing on loading saying it has a Input Contract Issue and Adobe Help unable to aid me in fix as they dont cover beta versions.......

I have to say this is worst ive ever felt about Premiere and a whisker away from leaving this software at the moment.

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