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Playback freezes, I can't work and have my job at risk please help!

New Here ,
Nov 18, 2021 Nov 18, 2021

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So there is a Premiere Pro issue I have that is haunting me and preventing me from doing any work, it's the preview window.


The issue gets to be that the window simple freezes at specific moments of interaction with, such as trying to resize an asset, changing tabs (color/editing/etc), and most easy to reproduce, resizing the premiere window will always cause the freeze.


It forces me to restart so I can see playback again, but the minute I do any of those changes it freezes again on the frame it froze on and won't budge, and renders my work impossible attm that is also putting my job at risk because I'm having to delay everything, so I really need help here.


I would really appreciate any guidance I can get please!

 

1. OS: Windows 11, stable latest version (this issue happened on windows 10, I upgraded hoping for a fix)
2. Version: Pro 22.0, issue happens on older versions to.
3. Specs: AMD Ryzen 5 5600X, GTX 960 4GB, 16GB DDR4 3200, SSD install/filesystem.
4. Usual footage format/codec? https://i.imgur.com/c6KbTnV.png

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Hi, of everything I tried the only thing that works, and only sometimes, is when I reinstall the graphics card driver, restart the pc once and it may stop freezing the playback then. The next restart it will start doing the same thing again, and I keep reinstalling the graphics driver until Premiere playback has sessions where it does not freeze. All the other suggestions you gave do not impact this problem, I just have no idea why this is happening and why I need to be reinstalling drivers constantly to dodge the issue. 😕

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Do you have an application installed that automatically updates drivers?

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New Here ,
Nov 23, 2021 Nov 23, 2021

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LATEST

No doing it manually, I don't think windows would itself doing those updates via windows update.

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hey Marco!

The suggestions from Peru Bob will hopefully get you a result. I would also recommend getting a more powerful graphics card, maybe a GTX 1070 would be the next level up for you! For now, you could also try updating the graphics driver for your GTX 960 at geforce.com/drivers 

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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it's a long shot, but worth mentioning.  Are any of your sources from a smartphone or screen recording?  If so, the problem may be caused by variable frame rates which can cause unpredictable and intermittent issues.  Here's how to diagnose and fix


use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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