Playback issue

[katec12042349]

I'm having trouble with playback on one of my clips. To get segments of the clip into my timeline, I dragged from the source monitor, like I always do. But the video portion of this particular clip shows up as a freeze frame in the timeline, even though the audio transferred fine. In other words, I have roughly four minutes of footage with perfect audio but instead of video, just a freeze frame. I tried rendering the file and restarting premeire pro. No luck. Any sugggestions? 

[Sumeet Kumar Choubey]

Hi katec12042349,

We're sorry to hear about this. Let us know the source of the media file (captured on camera/screen recorded)? If it's happening with a specific media, have you tried transcoding the media file to check if the transcoded file is working properly in Premiere Pro?

Thanks,

Sumeet

[katec12042349]

Hi Sumeet,

This media file was captured on a camera and the framerate is 29.97fps. I'm not sure what transcoding means, but I know this clip has the potential to playback smoothly in Premiere Pro because it does so in another project. In project A, the clip plays back fine. When I copy and paste that clip to project B, however, the video appears as a freeze frame. Any reccomendations? 

[Ann Bens]

If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

[katec12042349]

It's the same frame rate as my other footage (29.97fps). 

[Peru Bob]

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

As Ann Bens said, if the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[katec12042349]

It's the same frame rate as my other footage (29.97fps).  I attached a photo of the properties below. What's odd (and what I pointed out to Sumeet above) is that in project A, the clip plays back fine. When I copy and paste that clip to project B, however, the video appears as a freeze frame. Any reccomendations? 

[Ann Bens]

Make new project and import project that is giving issues.

FAQ: How to reset (trash) preferences.

FAQ: How to clear media cache files