• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Playback issues

Participant ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Hello, we are on PC. Adobe 22.4 (kona 4) And we encounter lots of playback issues.

Where before the upgrade all seem to work ok.

 

An example switching from MME to ASIO makes our timeline freeze or when into play we can not stop it.

When go go into multicam (4 streams proress) we get same,first couple times start stop works , then  once into play.. we can't stop it. 

Anybody expierence same sort issues? stuttering playback and so on? 

TOPICS
Audio , Editing , Error or problem

Views

126

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

System : PC : Intel(R) Xeon(R) CPU E5-2637 v4 @ 3.50GHz 3.50 GHz (2 processors) , 64 GB RAM. Graphic card : M4000 . 1 gig and 10 gig connections to network storage.

Windows : Windows 10 Enterprise LTSC , 21H2 version

AJA driver : 15.5.0.6
Nvidea : 460.89
Adobe Premiere Pro version : 22.4

We have latley issues with the playback of our video.

We get at certain points. : this error

message: "A low-level exception occurred in: AJA KONA 4 UFC (Transmit::StartPlaybackClock)"

The timeline goes into a freeze from then on we need to almost every time restart the application the restart the edit. Or when pushed into play the timeline refuses to stop.

Same issue we see on multicam 4 streams : We get regular that error and the playback fails.

Question : is this error somewhere known ?

Whats the recommended solution? Beware simple say : upgrade AJA driver not that simple on the way we work so if we do we need to be sure thats the solution.

Another add: if i go to preferences - playback and then deselect mercury playback and then select back kan help sometimes.

 

Any idea's ? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Update your Nvidia driver to a more recent one.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Which one? because this is the recommended one on the Adobe site.. Thats why we not moved yet 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

The latest NVIDIA Studio driver is 516.94.

https://www.nvidia.com/Download/driverResults.aspx/192043/en-us/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Question was more: What is the indecated driver Adobe would want us to use.. we had issues with updating to latest version of Nvidea to see that adobe doesnt play nice with it . We like to be sure we in the right direction. At this moment on website is says we are on the good one, but it can be that its not updated 🙂  

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

quote

Which one? because this is the recommended one on the Adobe site.. Thats why we not moved yet 

 


By @Neckebba

 

Well that is wrong.

You always install the latest one unless you have issues you roll one or two back.

 

I have reported the page to be corrected.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Aug 30, 2022 Aug 30, 2022

Copy link to clipboard

Copied

Hey An, the page been update 23 august .. still revers to an old driver

 

https://helpx.adobe.com/be_en/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 30, 2022 Aug 30, 2022

Copy link to clipboard

Copied

Just reported it yesterday.............

 

You should update your driver directly from the Nvidia site:

https://www.nvidia.com/Download/index.aspx

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 06, 2022 Sep 06, 2022

Copy link to clipboard

Copied

LATEST

We will update on thursday night. We will do update on 80 machines and see if we get rid of the errors

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines