Playback not responding and crashing on Mac Studio M1 Max after latest update

[mukulreru]

Hello,

I'm experiencing a frustrating issue with Premiere Pro after the latest update. After about five minutes of use, the timeline playback completely freezes. I can still click around the interface and open menus, but the playback controls and scrub bar are unresponsive. After a short period of this, the application eventually crashes.

I've already tried several troubleshooting steps, including:

• Restarting the application and my computer.

• Clearing the media cache.

• Updating my graphics drivers (which is managed by macOS).

• Checking for any known issues on the Adobe Help Center.

I know the M1 chip's hardware acceleration is very efficient, but it seems something in this new update is causing a conflict.

Has anyone else with a similar setup experienced this? Any guidance on a fix would be greatly appreciated.

My system specs:

• Adobe Premiere Pro version: 25.5.0 (build 13)

• Computer: Mac Studio (2022)

• Processor: Apple M1 Max

Thank you for your help. 

[jamieclarke]

Hi @mukulreru -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.

Do you have any third party plugins or panels installed?

Sorry for the frustration.

[mukulreru]

Nope I don’t have any third party extensions


*Mukul Reru *

* Photographer | Videographer | Creator | Marketer *

*www.mukulreru.com <>*

*+1 (647) 513-4802*

[jamieclarke]

Hi @mukulreru - Can you share a screen recording?  Do you receive a crash dialog box?

[mukulreru]

Hey Jamie,
I have attached video for you. Also i Notice notice it happens after i add
key frame for opacity or any other changes in effect control panel.
Everything else works fine.

Video Link :
https://drive.google.com/drive/u/1/folders/1YuZ3tToVqWCS91IrhbfdTHSm0fGsv0bl

*Mukul Reru *

* Photographer | Videographer | Creator | Marketer *

*www.mukulreru.com <>*

*+1 (647) 513-4802*

[jamieclarke]

Hi @mukulreru -  Can you navigate to the help menu and select system compatibility report then in the bottom left hand corner select export and email those two files to jamiec@adobe.com

[DanaBinAZ]

Was this resolved? I am having the same issue, same Mac specs:

Mac Studio 2022

Apple M1 Max

64 GB RAM

Getting very ticked off over here. 

[elgaboarvizu]

I am also having the same issue.  What is weird is that I have another project and that project in particular has not had any issues while editing.  It is only with this Project in particular that I am having this issue.  I am using insta360 x6 .insv files natively in both projects.  It is very frustrating.  I have deadlines.  Please advise!

Adobe Premiere 25.6.2 (build 1)

MAc OS tengo 14.5 (23F79)

Mac Studio 2022.

Chip Apple M1 MAX

32 GB

 insta360 reframe v2 plug in

Gopro Reframe plug in.

Artlist library extension.
Film impact dashboard

[DanaBinAZ]

After much painstaking investigation, including a ridiculously long time with Adobe Support, we figured out that my source files (screen recordings) had variable frame rates, which Premier Pro cannot handle. Fixed by recreating with a constant frame rate of 30 using handbrake.fr.

Hope this helps.