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Playback or rewind at increased speed freezes timeline

New Here ,
Nov 12, 2021 Nov 12, 2021

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Since updating to the newest Adobe Premiere Pro today (Nov 12 2021), I'm getting an error when using JKL on the timeline to move backwards or forwards at 2X speed or more, it causes the playback to keep going, but I can't stop it.

 

Spacebar, or clicking does nothing and I have to wait 5-10 seconds and then it stops, but now i'm way down the timeline from where I want to be.

 

I've never had this happen before on this editing system.

 

I've got updated drivers and Windows as of today as well.

 

Thanks.

TOPICS
Editing, Error or problem, Performance

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Adobe Employee ,
Nov 13, 2021 Nov 13, 2021

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Hi plannerguy2,

 

We're sorry to hear about this. Is this happening with any specific project or all the projects? Also, have you tried resetting app preferences & checked if it's working properly?

 

Thanks,

Sumeet

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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This problem is also occuring for me in all projects with the new update. Whenever I use the shuttle function, audio playback will continue for seconds or minutes after trying to stop. I can click to other panels and even save projects, but audio playback will continue. Pressing the STOP button doesn't have any effect. Resetting app preferences does not solve the issue.

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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Are you working with any different kind of media than usual? Sounds like unoptimized media playback issues. If you normally work with this stuff without any issue then it could be version-related and you might want to roll back to 2021.  

 

Another thing to try is turning off Hardware Accelerated Decoding in Preferences > Media.

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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This is probably a bug in v22.0 given the recent discussion posts on the forum, as well as a bug report on the UserVoice feedback page. I am expereincing the same issues with H.264 mp4 files (same sequence settings) which I usually have no issue with.

 

I will say that disabling hardware accelerated decoding does help. I've noticed a reduction in the amount of freezing; however the issue is still present. 

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Hi there!

We're reporting this to our engineering team for investigation. Could you share the following information with me so they can try to reproduce the behavior?

 

1. What did you use to record your footage? What kind of footage is it?

2. Would you be able to share the .prproj file by uploading it to a share service like Google Drive or Dropbox? We don't need the media, just the .prproj

3. What workspace do you typically work in? 

4. Have you already tried resetting your preferences, and clearing your cache

 

Thanks, sorry for the frustration!

Caroline

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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Not OP, but I am dealing with the same issues, so I will respond with my experience.

 

  1. 1080p H.264 MP4 footage shot on Canon C70. For troubleshooting sake, I loaded up similar footage that was shot on a Canon C100, and I did not experience issues on footage from that camera.
  2. Here is a link to one of my current projects where I am experiencing this issue.
  3. Editing workspace
  4. Yes, I have reset preferences, cleared cache, and also disabled hardware acceleration.

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Thank you so much for answering these questions!

Is there anything on one sequence/timeline that isn't on the other? Any effects or graphics?

 

Our engineers haven't been able to reproduce this yet but we're cranking away at it. Thanks again!

Caroline

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