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Playback problem in Premiere Pro, blue screen

New Here ,
Feb 03, 2023 Feb 03, 2023

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I'm having serious troubles playing back in the Premiere Pro timeline.
When I start doing real-time processes (like color grading, re/framing, warping on clips, etc) my laptop starts working funny.
First the screen starts to glitch.
Then the program's monitors go black.
Finally, many times, it ends in a blue screen error having to restart

The most worrying thing is that I thought it might be a problem with my computer (something in the graphic card maybe) and I took it to be repaired.
But now I am using a new computer and I have the same problem again!
Both computers are very good:
Laptop 1
HP Z Book
1TB SSD
nvidia t500
32GB DDRR4 RAM
intel i7 11g
windows 10

Laptop 2
DELL
1TB SSD
Nvidia RTX 3050
64GB RAM DRR4
i7 11g
windows 11

Both computers have updated all component drivers
I have also updated the original Adobe package to the latest version.

I don't know how to solve this performance problem.
Obviously if it happens on both computers it must be something in the configuration of the program or of my computer
I only have this problem in premiere when doing realtime processing

Any suggestion would be of great help to me since I am having many problems to work
I need to fix this ASAP

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correct answers 1 Pinned Reply

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hello @ernestod1987,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need a bit more information from you to reproduce the bug. Can you provide the information required here? For example, more info about your media. See: How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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New Here ,
Feb 03, 2023 Feb 03, 2023

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Other things I've tried so far:
I already deleted all media cache
The RAM assigned for the program is more than 50GB!
I'm working on the SSD (no external harddrives)

This problem was happening with different media in different projects

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hello @ernestod1987,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need a bit more information from you to reproduce the bug. Can you provide the information required here? For example, more info about your media. See: How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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