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Playback stops working after loading another program

New Here ,
Nov 23, 2022 Nov 23, 2022

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If im editing a video on premiere and I try to open photoshop ill no longer be able to hit play on the video im trying to edit. I can access everything else i cant cant hit play. Its not slow or laggy it just doesnt work. It gets frozen on whatever frame it was on and becomes unplayable. I have to close the program and reset my preferences every single time. Ive tried to find an answer but cant so im here asking what do I do? Im on windows 11 brand new pc. I included a video to help visualize my problem.

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Crash , Editing , Error or problem , Freeze or hang , Performance

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New Here ,
Nov 23, 2022 Nov 23, 2022

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Update: I tried exporting something from photoshop then premiere crashed immedietly with no crash report

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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Maybe try going to edit/preferences/disk cache and try using the tools to clean out the media and disk cache would help.

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New Here ,
Nov 23, 2022 Nov 23, 2022

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I've already tried it. Works for a minute until it either freezes again or until I load photoshop again.

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Adobe Employee ,
Nov 23, 2022 Nov 23, 2022

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Hi, Owen,

Please give the developers the following information: How do I write a bug?

Use the template if you don't mind.

 

Thanks,
Kevin

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