Playhead not moving with recent update Premiere Pro 25.5.0 build 13

[positive_perfection0101]

The playhead is not moving, or if it does move, it is so laggy / stuttering. I did some solutions I found in the Adobe forum and some solutions from other videos/sites, such as clearing media cache, etc. My clips are not heavy; they are just videos from mobile phones. The playhead worked just fine before the update. Why does every update of every Adobe product always have bugs and bigger problems?

[MarekMularczyk]

You mentioned clearing media cache. Have you tried resetting preferences?

[jamieclarke]

Hi @positive_perfection0101 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How to Report a Problem.

Do you have any third party plugins or panels installed?

Can you check your audio hardware settings and make sure Default Input is set to "No Input"

Sorry for the frustration.

[positive_perfection0101]

Resetting the preference doesn't resolve it.
I saw a tutorial to resolve this, which is by unchecking the GPU-accelerated UI Rendering in preferences> general. 

[positive_perfection0101]

Yes, I have installed plugins. I've been using them for a long time. The audio is in the default No Input. 
I saw a tutorial to resolve this, which is by unchecking the GPU-accelerated UI Rendering in preferences> general. 

[jamieclarke]

Hi @positive_perfection0101 - We need a few more details to try to help with the issue.  Please see, How to Report a Problem.

So that we know what your system specs are.

[MarekMularczyk]

Did unchecking GPU rendering work for you?

[positive_perfection0101]

Yes, unchecking it works. 
My laptop specs are Acer Nitro 16, Ryzen 7 7840H w/ Radeon 780m graphics. GPU is rtx 4060, ram 32gb. Windows 11 latest update. 
I think the bug was a bug before; it just comes back again. The solution I saw was from the same bug, but from year/s ago 

[jamieclarke]

Hi @positive_perfection0101 - What setting did you uncheck?

[positive_perfection0101 · Accepted solution]

Unchecking the GPU-accelerated UI Rendering in preferences> general.

[jamieclarke]

Hi @positive_perfection0101 - Can you navigate to device manager > displays and let us know the driver versions you are using for both of your GPUs

[positive_perfection0101]

amd radeon(tm) 780 - driver version 32.0.21025.10016 (date 8/25/25)
NVIDIA RTX 4060 - driver version 32.0.15.7270 (date 3/3/25)
Note: I'm not updating my NVIDIA 4060 driver because after this version, all NVIDIA driver updates sucks. Full of bugs up to now. I'm a gamer, aside from being a graphic designer/video editor. 

[jamieclarke]

Hi @positive_perfection0101 - Thanks for your reply and for sharing the details. I hear you, and I’m glad your issue is resolved for now. My main curiosity is for other customers who might run into a similar situation with a Radeon iGPU and an Nvidia dGPU.

To isolate which GPU is the issue can you navigate to Device Manager > Displays and then disable your integrated (iGPU) or dedicated GPU (dGPU) one at a time with UI rendering enabled.

[MarekMularczyk]

It may be just one of these bugs that appear and then reappear in another update.

I'm glad it's working for you now.