PNG Import Crash

Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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Hi,

 

I've recently updated my Mac (Studio Max) running Monteray 12.3, and Premiere Pro 22.3

 

I cannot import a PNG with transparency. The program crashes and I have to force quit. 

 

Any ideas for me please? Mostly I'm finding it crazy that there doesn't seem to be a ticker/support system for Adobe (not that I've ever needed it before) this one I cannot find an answer to.

 

Thanks.

 

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Crash , Freeze or hang , Import

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correct answers 1 Correct answer

Community Beginner , Apr 22, 2022 Apr 22, 2022
So I found the issue. I am getting instances where certain files written to the server (Synology NAS) by photoshop are not being given correct permissions. Photoshop flags this when trying to open the file later, Premiere doesn't and instead get's stuck trying to import it. So even though I'm using it as the user with read/write permissions, if the 'eveyone' is 'no access', then I cannot import the file. It's not all file types weirdly, so that's my next hurdle. Many thanks to all for their inpu...

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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Try saving the png to psd in Photoshop and then import into Premiere Pro.

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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I'll give that a go. I did try a tiff and that also failed. JPEGs no issue. Good suggestion though. Cheers

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Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

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I just imported a 1600x1200 RGBA .png file into an old utility project and it went fine.

2022-03-23_12-43-21.png

 Maybe it's an Apple Silicon issue?

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Community Beginner ,
Apr 21, 2022 Apr 21, 2022

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My older iMac 27" works fine with the same images. Just the new system, all a clean install. So maybe M1 related. 

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Community Beginner ,
Apr 22, 2022 Apr 22, 2022

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So I found the issue.

 

I am getting instances where certain files written to the server (Synology NAS) by photoshop are not being given correct permissions. Photoshop flags this when trying to open the file later, Premiere doesn't and instead get's stuck trying to import it.

 

So even though I'm using it as the user with read/write permissions, if the 'eveyone' is 'no access', then I cannot import the file. It's not all file types weirdly, so that's my next hurdle.

 

Many thanks to all for their input.

 

Cheers

 

 

 

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