I just installed Premiere 15.4 and started a new project. From the moment i get to the actual project window, my pointer cycles between the normal pointer and a pointer with an hourglass next to it.
I can't press buttons, occasionally i succeed because it only works when i press my mouse button up and down when the same cursor image is on, i can drag stuff but it's all very painful to use, can't type and i'm pretty sure no keyboard shortcuts are working either.
Windows 10 version 21H1
i also have the latest version of creative cloud
I closed all programs that may interfere with premiere and restarted, but no succes at all.
Delete the Media Cache and Media Cache files:
If that doesn't work,try resetting the preferences:
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
Also, please help us help you:
Thank you for your reply,
I basically did everything you suggested, except resetting to saved workspace (program wouldn't allow me to reach the menu, but i guess resetting preferences does that too) and download the latest studio driver, which i can't because there's no studio drivers for my GPU (GTX960M)
I suspect it is a problem with the workspaces, because whenever i'm switching between them the problem stops and i can click everywhere without problem again.
Is there anything else i can try?
What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
CPU : Intel 6700HQ
RAM: 16GB DDR4
SSD: 128GB: 25GB free, windows install on here
HDD: 1TB: 209GB free, premiere is installed on here