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pointer refreshes constantly, unusable

New Here ,
Jul 27, 2021 Jul 27, 2021

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I just installed Premiere 15.4 and started a new project. From the moment i get to the actual project window, my pointer cycles between the normal pointer and a pointer with an hourglass next to it.

I can't press buttons, occasionally i succeed because it only works when i press my mouse button up and down when the same cursor image is on, i can drag stuff but it's all very painful to use, can't type and i'm pretty sure no keyboard shortcuts are working either.

 

my info:

Windows 10 version 21H1

Premiere 15.4

i also have the latest version of creative cloud

 

I closed all programs that may interfere with premiere and restarted, but no succes at all.

TOPICS
Error or problem, Freeze or hang

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
Jul 28, 2021 Jul 28, 2021

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@Peru Bob 

Thank you for your reply,

I basically did everything you suggested, except resetting to saved workspace (program wouldn't allow me to reach the menu, but i guess resetting preferences does that too) and download the latest studio driver, which i can't because there's no studio drivers for my GPU (GTX960M)

 

I suspect it is a problem with the workspaces, because whenever i'm switching between them the problem stops and i can click everywhere without problem again.

 

Is there anything else i can try?

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Jul 29, 2021 Jul 29, 2021

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CPU : Intel 6700HQ

GPU: GTX960M

RAM: 16GB DDR4

SSD: 128GB: 25GB free, windows install on here

HDD: 1TB: 209GB free, premiere is installed on here

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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LATEST
quote

 

SSD: 128GB: 25GB free, windows install on here


By @deepthroatdeserteagle

 

That is not enough free space for temp and system files.

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