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PP 22.4 constantly crashing - maybe Sony mxf?

Participant ,
Aug 16, 2022 Aug 16, 2022

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On a 2019 Mac Pro OS12.4. I can work for an hour, maybe 4 then the app crashes with a "serious error" message. If I open the recovered copy of the project, the app is unresponsive and must force quit and relaunch. If I choose not to open previous project, the app hangs before the choose to open or start a new project dialog.  I did all the cache, prefs and database trashing and even downgraded from 22.5 to 22.4. I am working on 3 projects at once, but it seems that the project loaded with Sony MXF 4K XAVC Intra QFHD is the problem child. My normal workflow is to ingest or pre-transcode source material to Pro Res, but this project is really large so I'm working with native MXF. I need help here!

TOPICS
Crash , Error or problem , Formats , Freeze or hang

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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Hi there!

Sorry about the issue. Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

 

Let us know.

Thanks,

Kartika

 

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