PP crashes on open

[Shinish]

I tried to find a way to contact Adobe directly but each link took me here.

Yesterday, Premier Pro was running totally fine.  Today.. every project old and new that I open all lock up and crash within about 30 secs.  I don't have the most amazing pc but nothing has changed and it was working fine before.
Specs: 1080gtx, Ryzen 5 1600X (3.6GHz), 16gb RAM, heaps of SSD space.

I have tried reseting prefrences, rolling back to older versions, uninstalling totally and reinstalling.  Nothing works.

Please help =(

[Shinish]

UPDATE: It crashes the instant I interact with the timeline.

[MarekMularczyk]

Is it doing the same in Premiere 2022?

[Shinish]

So I just did a full uninstall and currently installing v 22.6.4.  I will reply in time when I can tell if it crashes or not.

[MarekMularczyk]

Let us know how you get on 😉

[Shinish]

It still crashes, no longer tells me its crashed just closes.

[Shinish]

Can you help me undertand what this means please? 

[MarekMularczyk · Accepted solution]

In Premiere preferences > Media, try to disable:

1. hardware accelerated decoding
2. hardware accelerated encoding

(bottom two tickboxes):

See if it helps.

[Shinish]

OH WOW! that worked thank you! Can you help me understand why that works please?

[MarekMularczyk]

Hi,

From what I understand, the message you received was about some issue with the graphics card (Premiere can use GPU acceleration for better performance) and if there is any issue with graphics card, disabling these options should help, don't worry, there'll be no problems with performance 😉  

[MarekMularczyk]

I'm glad it worked!  🙂

[Shinish]

Excellent, im working on a temp station atm and my normal pc back home is much more powerful.  This was really helpful information.

Thank you again!