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PP crashes on open

Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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I tried to find a way to contact Adobe directly but each link took me here.

Yesterday, Premier Pro was running totally fine.  Today.. every project old and new that I open all lock up and crash within about 30 secs.  I don't have the most amazing pc but nothing has changed and it was working fine before.
Specs: 1080gtx, Ryzen 5 1600X (3.6GHz), 16gb RAM, heaps of SSD space.

 

I have tried reseting prefrences, rolling back to older versions, uninstalling totally and reinstalling.  Nothing works.

 

Please help =(

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Freeze or hang

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correct answers 1 Correct answer

Community Expert , Mar 01, 2023 Mar 01, 2023

In Premiere preferences > Media, try to disable:

  1. hardware accelerated decoding
  2. hardware accelerated encoding

(bottom two tickboxes):

 

MarekMularczyk_0-1677704459691.png

 

 

See if it helps.

 

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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UPDATE: It crashes the instant I interact with the timeline.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Is it doing the same in Premiere 2022?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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So I just did a full uninstall and currently installing v 22.6.4.  I will reply in time when I can tell if it crashes or not.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Let us know how you get on 😉

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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It still crashes, no longer tells me its crashed just closes.

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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Can you help me undertand what this means please? 

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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In Premiere preferences > Media, try to disable:

  1. hardware accelerated decoding
  2. hardware accelerated encoding

(bottom two tickboxes):

 

MarekMularczyk_0-1677704459691.png

 

 

See if it helps.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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OH WOW! that worked thank you! Can you help me understand why that works please?

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Hi,

From what I understand, the message you received was about some issue with the graphics card (Premiere can use GPU acceleration for better performance) and if there is any issue with graphics card, disabling these options should help, don't worry, there'll be no problems with performance 😉  

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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I'm glad it worked!  🙂

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Excellent, im working on a temp station atm and my normal pc back home is much more powerful.  This was really helpful information.

 

Thank you again!

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