PP Freezes when importing files, always at same spot (approx 60% done). Already reinstalled 2x

Report · May 27, 2024

I have the most recent version (did updates after this bug started and still not fixed) of PP for MacBook Pro and up until today it's worked great. Now, EVERY time I try to upload media files it freezes at approx 60% completed and will never go forward. I have to cancel every time, and this has become incredibly frustrating. I have uninstalled and reinstalled PP 2 x, and have restarted MacBook many times, all to no avail. Memory is at 40% available (average) and I have 200GB of free storage. ANY HELP is much appreciated!!

Report · Aug 30, 2024

Hi Davey37662504g4mg

I am sorry no one has responded to you yet. I have sent you an email with the bug report information we would need to help resolve your issue. If you are still having the same issues please let us know and we will be more than happy to help.

Thank you

Ian

Report · Aug 30, 2024

Thank you for replying for more information for the team.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

PP Freezes when importing files, always at same spot (approx 60% done). Already reinstalled 2x

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