PP will not install - novice but I think we've checked everything?

[Barbara37575823kdz0]

Hi everyone,

I am not sure if this is a ridiculous question but we are trying to install PP on my son's computer.  He has a Win 11 system running version 23H2, OS build 22631.3593.  GPU is NVIDIA GeForce 3050 Ti Laptop GPU, which I think should have enough memory.  I have updated the driver to version 32.0.15.5585, released 2024-05-13.  I've done a system restart.  He has 347GB free space on his PC.  

What are we doing wrong?  I don't really understand GPU (please remember I am helping a teenager - this isn't my domain).  Help is appreciated, thank you!

[Warren Heaton · Accepted solution]

Sorry to hear that you're having trouble.  Installation is usually straight forward.

How far did you get with the option to download your app from the Creative Cloud website?  And did you get as far as signing in to your Adobe account?  There is helpful information to review here: Download your Creative Cloud apps.

If you've tried that, use the chat bubble at the lower right of the support pages to start a support chat.  It's a virtual assistant that's probably going to prompt you to check the links that I just listed, but if you keep entering "agent" you should be with a real person who can help with the installation process.  The agent may ask to remotely connect your computer.  I'd allow one to two hours to get it done.  

Hopefully, you'll be up and running and back here asking how-to questions.

I don't know if you're doing the trial or subscribing to one of the plans, but the subscription is discounted for students.  If your son is middle school, high school, or college, then you should be able to subscribe to a plan a the student pricing.

[Barbara37575823kdz0]

Thank you.  We get as far as clicking "open app" and then it tells us our system doesn't meet the requirements and we have to upgrade.  I think the system does meet all the requirements so I am confused... will try the support chat and look into the school discount.

THANK YOU!!  I really appreciate the advice-- just want to get this set up for him 🙂

[Averdahl]

...and then it tells us our system doesn't meet the requirements and we have to upgrade.  I think the system does meet all the requirements so I am confused...

By @Barbara37575823kdz0

Here are the system requirements: Adobe Premiere Pro System Requirements

[Barbara37575823kdz0 · Accepted solution]

thank you!!!!  We got support and it was an issue with the web browser not retrieving our computer specs correctly.  we ended up installing creative cloud and all issues have been resolved.  Really appreciate your advice to talk to an agent!