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PR Opening preferences is unresponsive

Guest
Mar 03, 2023 Mar 03, 2023

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I open preferences in PR ae and it becomes unresponsive and exits

I tried reinstalling and it didn't fix either

Checking the system and the graphics driver does not seem to be a problem in this area

Using the CTRL key during the startup process, disabling plug-in startup, and resetting preferences did not resolve the issue

I also tried unplugging other USB and video interfaces also did not work

The lumetri range of PR often cannot be used to display black

PR AU's preferences work fine

-

How do I fix this?

PR:23.2

AE:23.2

windows11 dev25309

i9-12900/64Gram/RTX3080

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correct answers 1 Pinned Reply

Adobe Employee , May 02, 2024 May 02, 2024

Hello @guest,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Guest
Mar 03, 2023 Mar 03, 2023

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PR AU's preferences work fine

Here it should be PS

 

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Guest
Mar 03, 2023 Mar 03, 2023

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20230303173314.png

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hello @guest,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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