PR Opening preferences is unresponsive

[Guest]

I open preferences in PR ae and it becomes unresponsive and exits

I tried reinstalling and it didn't fix either

Checking the system and the graphics driver does not seem to be a problem in this area

Using the CTRL key during the startup process, disabling plug-in startup, and resetting preferences did not resolve the issue

I also tried unplugging other USB and video interfaces also did not work

The lumetri range of PR often cannot be used to display black

PR AU's preferences work fine

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How do I fix this?

PR:23.2

AE:23.2

windows11 dev25309

i9-12900/64Gram/RTX3080

[Guest]

PR AU's preferences work fine

Here it should be PS

[Guest]

 

[Kevin-Monahan]

Hello @guest,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin