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pr pro 23 don't work - green screen

New Here ,
Nov 18, 2022 Nov 18, 2022

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hello, I updated my Pr pro to the new 23 version, opened a new project, imported my video,  and all I can see is a green screen
please help

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Tuval,

Have you tried updating your GPU drivers? What kind of media is this?

 

Thanks,
Kevin

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New Here ,
Nov 19, 2022 Nov 19, 2022

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Hey Kevin, 
I don't know what is GPU drivers...
it is just a regular media, that was shot with iPhone
thanks for your help

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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Your graphics card (GPU) has drivers - the software required to run the GPU. You update these drivers through the GPU manufacturer, so if you have an Nvidia GPU, you would go to Nvidia.com to get the drivers (or use their windows app - geforce experience). Macs typically get their drivers via the OS updates since all of those are integrated.  

 

Phone footage is also something to be wary of since it will be Variable Framerate and typically a challenging video codec as well. It's some of the most unpredictable, most problematic media you can work with.

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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What operating system?

Which graphics card is installed?

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Adobe Employee ,
Nov 20, 2022 Nov 20, 2022

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Hi @tuval27201195onhq ,

Sorry for the issue. Please share some media files too which are showing this issue. We will check locally and let you know. 

Thanks,
Mayjain

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi, tuval,

How to share a file on Creative Cloud: https://helpx.adobe.com/creative-cloud/help/collaboration.html

 

Thanks,
Kevin

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