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Pr refuses to update.

New Here ,
Oct 24, 2023 Oct 24, 2023

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Premiere Pro DC just will not update.  Says it is ready to update - Upodate fails every time.
Tried on multiple browsers...

Any help?

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Adobe Employee ,
Oct 24, 2023 Oct 24, 2023

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Hello @dwightg28388026,

Sorry for the mix-up, but you do need to update using the Creative Cloud application, not any browser. Here is an article: https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

 

Please try that and let us know if that worked for you.

 

Thanks,
Kevin

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LEGEND ,
Oct 24, 2023 Oct 24, 2023

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It may be possible that your current PC does not meet the minimum hardware requirements of any of the 2024 versions of the Adobe video programs because your CPU might not have supported AVX2 instructions which are absolutely required for these newer versions to even install at all. Examples of such CPUs which lack AVX2 instruction support are any Intel CPU that's older than a 4th-Gen (Haswell) mainstream or a 5th-Gen HEDT (Haswell-E), as well as any Pentium- or Celeron-branded CPU up to and including those that are derived from the 10th-Gen (Comet Lake) architecture - and also almost all of AMD's pre-Ryzen CPUs.

 

In this case, then, if you try to install the Creative Cloud desktop app, then it will default to an older version and can no longer be updated at all until you get an entirely new PC.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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I seriously doubt this is the case. I am running windows 11 on a desktop
with an i9 intelchip, 8 cores, and have a rocking Nvidia GPU.

Light room runs and updates, all.other Adobe products that I use run and
update. It is just Premier Pro

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LEGEND ,
Oct 28, 2023 Oct 28, 2023

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Then secondly, how old is that Nvidia GPU?

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