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Premere pro crash

New Here ,
Oct 29, 2022 Oct 29, 2022

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Any ideas why my Premiere Pro Cc 2022 keep crashing when i try to open preferences? 

TOPICS
Crash , Error or problem , Freeze or hang

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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Adobe Employee ,
Oct 30, 2022 Oct 30, 2022

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Hi, we’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages?

 

Let us know, we’re here to help!

Thanks.

Kartika

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi Achica 

Thanks to Ann and Kartika for pitching in. I hope we can help you solve this issue.
 

Another editor solved this issue by using the NVIDIA Studio drivers and not the game-ready drivers. Can you make sure the proper drivers are installed? Let us know if you need help with that.

 

Thanks,
Kevin

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