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premier pro 15.4 crashing

New Here ,
Jul 27, 2021 Jul 27, 2021

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Running Big Sur 1.5, PP crashes before fully loading. It appears to load but then just quits with no error message. Cannot open PP at all.

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correct answers 1 Correct answer

Adobe Employee , Jul 27, 2021 Jul 27, 2021
Hey Rick, Engineering seems to think it's an expired plug-in that needs updating. As to finding out which one it is, that is up to you to find and fix. Sorry about that. When I was an editor to locate a bad plug, I'd just use the rule of halves to find that culprit. By that, I mean remove the A-L plug-ins first and see if you launch, if you do not, remove the M-Z plug-ins, etc. Here is a cool way to set that up: Need more info? Let me know. Thanks, Kevin

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New Here ,
Jul 27, 2021 Jul 27, 2021

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That is Big Sur 11.5

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hey Rick,

Sorry. Looks like we need to do a little sleuthing. 

 

Show us a screenshot of Splash Screen where your launch is halting. It may be an expired plug-in. Can you make sure all your plug-ins are up to date. Red Giant, for example, needs its app upater to be updated itself in order for those to work.

 

Thanks,
Kevin

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New Here ,
Jul 27, 2021 Jul 27, 2021

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The Splash Screen doesn’t halt, it’s still running when PP crashes.

If PP doesn’t open, how do I update any plugins, not knowing which, if any, are suspect?

Received this error notice today when attemping to open PP:

 

Process:               Adobe Premiere Pro 2021 [30287]

Path:                  /Applications/Adobe Premiere Pro 2021/Adobe Premiere Pro 2021.app/Contents/MacOS/Adobe Premiere Pro 2021

Identifier:            com.adobe.PremierePro.15

Version:               15.4 (15.4)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro 2021 [30287]

User ID:               502

 

Date/Time:             2021-07-27 15:58:09.161 -0400

OS Version:            macOS 11.5 (20G71)

Report Version:        12

Anonymous UUID:        877EEA2F-8D97-6B9B-4EF3-D5024EE4364A

 

Sleep/Wake UUID:       23D82E3F-3157-4DF5-89DD-06C8077A9AA7

 

Time Awake Since Boot: 150000 seconds

Time Since Wake:       1300 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

 

Application Specific Information:

/usr/lib/libcrypto.dylib

abort() called

Invalid dylib load. Clients should not load the unversioned libcrypto dylib as it does not have a stable ABI.Screen Shot 2021-07-27 at 4.02.08 PM.png

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Rick! 

Thanks for following up with the crash report. I was able to drill down on that a bit. See if deleting a config file from Media Encoder might help. Here's what worked for Media Encoder: https://community.adobe.com/t5/adobe-media-encoder/adobe-media-encoder-has-started-crashing-on-start...

 

I will let the product team know, meanwhile.

 

Thanks,
Kevin

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Kevin -

Deleted WSMgrCfg but still not opening Media Encoder or PP after a reboot.

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hey Rick,

Engineering seems to think it's an expired plug-in that needs updating. As to finding out which one it is, that is up to you to find and fix. Sorry about that. When I was an editor to locate a bad plug, I'd just use the rule of halves to find that culprit. By that, I mean remove the A-L plug-ins first and see if you launch, if you do not, remove the M-Z plug-ins, etc.

 

Here is a cool way to set that up:

 

Need more info? Let me know.

 

Thanks,
Kevin

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New Here ,
Jul 28, 2021 Jul 28, 2021

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Hey Kevin - thanks for hanging in there with me.

 

Unfortunately the video provided is for Windows, not Mac. I've searched the PP folder under Applications - no plug files exist there like I find in Photoshop. See screenshot.

Am I looking in the wrong place?

 

tks

Rick

 

Screen Shot 2021-07-28 at 8.10.30 AM.png

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Found the CoreMelt series of plugins were the culprit.

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