Premier Pro 2019 Freezing when importing a file.

[warwicks42953472]

I've left it for 10-20 minutes and it's still stuck on the "Import files" screen. I've tried twice, same result.

The .mp4 file I'm trying to import is pretty big (30~GB) However, other editing programs managed to import it easily within minutes. 

Can I please have some help? Thank you,

[SamLanes]

Despite the fact that it has worked on other pieces of software, it is most likely the file size that is causing the issue.

Where is the file located (internal/external drive? SSD? What connection to your system is it using?

Are you trying to import into a clean project, or an existing one? Do you know the codec of the mp4 file?

[warwicks42953472]

The file is located on an interal hard drive, it's internal so it's using the default connectors, It is in a clean project and I don't really know what a codec is.