Premier Pro 2021 freezeing on AEXD.aex

[subash.gurung]

There is a strange issue with Adobe Premiere 2021.

While opening Premiere Pro 2021, its freezes on AEXD.aex

On the same machine, other user can use it without any error. but some students are stuck on splash screen with loading AEXD.aex

Is there any particular reason?

Any help would be appreciated.

Thank you.

[Sumeet Kumar Choubey]

Hi subash.gurung,

We're sorry to hear about this. Please let us know the system specs (OS, CPU, GPU & RAM) & the version of the GPU driver installed on your system. We're here to help, just need more info.

Thanks,

Sumeet

[subash.gurung]

Hi Suresh,

Machine is HP ProOne 440 G4

Processor Intel Core i5 (8th Gen) 8500T / 2.1 GHz (3.5 GHz) (6-core)
Processor Main Features Intel Turbo Boost Technology 2
Cache Memory 9 MB
Cache Per Processor 9 MB
RAM 8 GB (installed) - DDR4 SDRAM
Storage Controller SATA (SATA 6Gb/s)
Hard Drive HDD 1 TB - SATA - 7200 rpm
Graphics Controller Intel UHD Graphics 630

Thank you.

[subash.gurung]

Windows 10 20H2

[subash.gurung]

Hi Sumeet,

Can you support please?

Thank you.

[subash.gurung]

Hello Sumeet,

Can you please support?

We are still having this issue.

Thank you.

[Sumeet Kumar Choubey]

Hi subash.gurung,

Sorry for the delay. Please try these steps & check if Premiere Pro is launching properly.

• Navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
• Temporarily move the plugins inside the MediaCore folder to a folder on the desktop
• Launch Premiere & check if it's working properly

Hope it helps.

Thanks,

Sumeet

[subash.gurung]

Hi Sumeet,

Issue is that some users can use premiere pro without any issue.
only few users are stuck on AEXD screen.

Users are managed on AD.

Also i have tried above instruction this works without any issue.

Thank you.

[eduardop7069136]

Hello, the solution I found was to remove the Public folder from MediaCore and the problem was solved