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Premier Pro 2021 freezeing on AEXD.aex

New Here ,
Apr 30, 2021 Apr 30, 2021

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There is a strange issue with Adobe Premiere 2021.

While opening Premiere Pro 2021, its freezes on AEXD.aex

On the same machine, other user can use it without any error. but some students are stuck on splash screen with loading AEXD.aex

 

Is there any particular reason?

 

Any help would be appreciated.

 

Thank you.

 

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Freeze or hang

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi subash.gurung,

 

We're sorry to hear about this. Please let us know the system specs (OS, CPU, GPU & RAM) & the version of the GPU driver installed on your system. We're here to help, just need more info.

 

Thanks,

Sumeet

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New Here ,
May 06, 2021 May 06, 2021

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Hi Suresh,

 

Machine is HP ProOne 440 G4


Processor Intel Core i5 (8th Gen) 8500T / 2.1 GHz (3.5 GHz) (6-core)
Processor Main Features Intel Turbo Boost Technology 2
Cache Memory 9 MB
Cache Per Processor 9 MB
RAM 8 GB (installed) - DDR4 SDRAM
Storage Controller SATA (SATA 6Gb/s)
Hard Drive HDD 1 TB - SATA - 7200 rpm
Graphics Controller Intel UHD Graphics 630

 

Thank you.

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New Here ,
May 06, 2021 May 06, 2021

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Windows 10 20H2

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New Here ,
May 10, 2021 May 10, 2021

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Hi Sumeet,

 

Can you support please?

 

Thank you.

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New Here ,
May 17, 2021 May 17, 2021

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Hello Sumeet,


Can you please support?

We are still having this issue.

 

Thank you.

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi subash.gurung,

 

Sorry for the delay. Please try these steps & check if Premiere Pro is launching properly.

  • Navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore
  • Temporarily move the plugins inside the MediaCore folder to a folder on the desktop
  • Launch Premiere & check if it's working properly

Hope it helps.

 

Thanks,

Sumeet

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New Here ,
May 18, 2021 May 18, 2021

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Hi Sumeet,

 

Issue is that some users can use premiere pro without any issue.
only few users are stuck on AEXD screen.

 

Users are managed on AD.


Also i have tried above instruction this works without any issue.

 

Thank you.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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LATEST
Hello, the solution I found was to remove the Public folder from MediaCore and the problem was solved

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