Premier Pro 25.0 Crash when exporting same for media encoder

[xXxeliottxXx]

Ok so I run on Sonoma 14.6.1 Apple M1 Max 32GB.

Premiere is working fine I can still edit and all...

Whenever I want to export either on H.264 / MOV / H.265 it crashes. Same if I pass trough Media Encoder.

One thing I can say it is not related to the fact that I updated to CC2025. I updated to CC2025 because on the previous version it crashed as well.

I tried to export my project on a windows computer, it is working fine.

In fact any project that I want to export from my mac crashes now.

Any help or workaround ?

[jamieclarke]

Hi @xXxeliottxXx - Do you have a consistent repro of this issue?  When you export is it every setting or specific ones?  Can you post a screenshot of your media file properties and your export settings.

[jamieclarke]

Hi @xXxeliottxXx - Can you try disabling TikTok Uploader and see if that helps your issue.

[xXxeliottxXx]

Yeah every time that I want to export from my Mac.

From my computer running on windows no problem.

I'm making an update of my OS on mac to see if I get the same problem.

[xXxeliottxXx]

I'll do that in 10 minutes. Still waiting the update. I think it might be a problem linked to codec. H264 H264 and quicktime crash. But in H264 bluray disc (M4V files it is working)

[xXxeliottxXx]

@jamieclarke still have the problem after updating the Os, I run on Sequoia now 15.0.1 (24A348).

[xXxeliottxXx]

@jamieclarke here is the dmp file from the report if it can help. https://we.tl/t-2jAmwTaY1P

[xXxeliottxXx]

@jamieclarke Tiktok uploader is not activated BTW as you can see on the screenshot

[xXxeliottxXx]

@jamieclarke Ok so I created a other user on my mac and now it is working well. So now I think it narrows the solution to do. Any Idea ?

[jamieclarke]

Do you have any processes or applications that are not running with the new user, that is a good way to narrow down what is affecting your exports.

[IzzyKelly]

I am having the same problem and know of at least one other person who is too.  So this seems like it's emerging as a systemic bug, not an individual user problem.  I spent days with adobe tech support and apple - the upshot of which was, after doing a clean reinstall of adobe creative cloud, AND my OS, I woudn up in the same position - only able to export from a new root user.  Apple said go back to adobe it's clearly on them, adobe said tell apple this is on them.  Now I'm stuck with this hideous mess and if I migrate my entire account to a new user it seems ineitable that i'll recreate the problem.  Is there nothing more adobe can offer to help their users? I've never heard of this happening wth davinci... just saying....

[jamieclarke]

Hi @IzzyKelly - What version of Premiere pro are you using?  Does this happen in version 25.1?

[IzzyKelly]

It started in 2024, one of the things I did to try to solve it was upgrade to 2025 but the crash is consistent across both.

[jamieclarke]

I only see a log of the crash in version 24.6.1. Can you share a screenrecording in version 25.1 of the crash.  Can you try exporting in 10 minute chunks to see if there is a problem media file or effect?  Any other reproducible steps?

[IzzyKelly]

I can screenr ecord a cash on 2025, but the project is ~3 min., and since the crashes started, every project is unable to export - and all but the most recent project have been successfully exported in the past, so it doesn't make sense that it is a particular piece of media per se - I understand that something may have corrupted my user identity or permissions, but now that it has, the probelm is systemic.

[IzzyKelly]

ah, well, i screen recorded PP25 crashing but the file is too large to upload, and of course although I am an editor and cut it down lickety split, I CAN'T EXPORT ANYTHING so you'll have to take my word for it, or wait for the crash report to turn up.  I have crushed dowens if not hundreds of times in the course of trouble shooting this, and I send the crash report every single time.  So surely there is already one in the system...

[jamieclarke]

Hi @IzzyKelly -  Can you close Premiere and then navigate to Macintosh HD > Users > Shared > and then delete the folder "AdobeInstalledCodecsTier2".   I see you are still using Premiere Pro version 24.6.1 Can you install the LTS version 24.6.4. and then launch Premiere Pro and let us know if that helps your issue.

[IzzyKelly]

i will do this.  but i can assure you i double checked that i was using 2025 when i repoicated the crash before my last reply to you.  i'll send a screenshot if that helps...

[IzzyKelly]

I followed those steps, and it still crashes

[jamieclarke]

Hi @IzzyKelly - I see you installed 25.0 the latest version is 25.1.   Are you working in a production environment?  If you create a standalone project in version 25.1 and import one clip does it still crash?

[IzzyKelly]

not sure what you're asking re production environment - i'll try 25.1 and let you know

[jamieclarke]

HI @IzzyKelly - Here is an article on Premiere Pro Productions.

Is this how you have your project setup?  Can you open Premiere Pro go to file new project and then import one of your files and see if you can export?

[IzzyKelly]

yes just downloading the update, i will do that

[IzzyKelly]

it crashed