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Premier Pro 25.0 Crash when exporting same for media encoder

Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Ok so I run on Sonoma 14.6.1 Apple M1 Max 32GB.

 

Premiere is working fine I can still edit and all...

 

Whenever I want to export either on H.264 / MOV / H.265 it crashes. Same if I pass trough Media Encoder.

One thing I can say it is not related to the fact that I updated to CC2025. I updated to CC2025 because on the previous version it crashed as well.

 

I tried to export my project on a windows computer, it is working fine.

In fact any project that I want to export from my mac crashes now.

 

Any help or workaround ?

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correct answers 1 Correct answer

Community Beginner , Oct 22, 2024 Oct 22, 2024

Ok so I found the solution... and it is not pretty.

After checking the problem with Adobe Support (wich by the way are friendly) they told me it is a permission revoke issue. So the folder where the codec are, my permissions with my local Mac account are revoke, so it doesn't allow to use them. 

Ok so let's create a root account and change that... well the Adobe Support change them and guess what... not working also.

They told me to check with Apple Support. So I did... After one hour of trying to

...

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Adobe Employee ,
Oct 18, 2024 Oct 18, 2024

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Hi @xXxeliottxXx - Do you have a consistent repro of this issue?  When you export is it every setting or specific ones?  Can you post a screenshot of your media file properties and your export settings.

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Adobe Employee ,
Oct 18, 2024 Oct 18, 2024

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Hi @xXxeliottxXx - Can you try disabling TikTok Uploader and see if that helps your issue.

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Yeah every time that I want to export from my Mac.

From my computer running on windows no problem.

I'm making an update of my OS on mac to see if I get the same problem.

 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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I'll do that in 10 minutes. Still waiting the update. I think it might be a problem linked to codec. H264 H264 and quicktime crash. But in H264 bluray disc (M4V files it is working)

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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@jamieclarke still have the problem after updating the Os, I run on Sequoia now 15.0.1 (24A348).Capture d’écran 2024-10-18 à 17.58.29.pngCapture d’écran 2024-10-18 à 17.58.45.pngCapture d’écran 2024-10-18 à 17.59.02.pngCapture d’écran 2024-10-18 à 17.59.37.png

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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@jamieclarke here is the dmp file from the report if it can help. https://we.tl/t-2jAmwTaY1P

 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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@jamieclarke Tiktok uploader is not activated BTW as you can see on the screenshot

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Community Beginner ,
Oct 19, 2024 Oct 19, 2024

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@jamieclarke Ok so I created a other user on my mac and now it is working well. So now I think it narrows the solution to do. Any Idea ?

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Adobe Employee ,
Oct 21, 2024 Oct 21, 2024

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Do you have any processes or applications that are not running with the new user, that is a good way to narrow down what is affecting your exports.

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Community Beginner ,
Oct 22, 2024 Oct 22, 2024

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Ok so I found the solution... and it is not pretty.

After checking the problem with Adobe Support (wich by the way are friendly) they told me it is a permission revoke issue. So the folder where the codec are, my permissions with my local Mac account are revoke, so it doesn't allow to use them. 

Ok so let's create a root account and change that... well the Adobe Support change them and guess what... not working also.

They told me to check with Apple Support. So I did... After one hour of trying to change permissions, the guy told me to reinstall my OS (don't worry all your files are intact... and guess what?

 

Still not working.

 

The only thing that work is to create a new local account and there it work just fine to export. Not ideal because you need to connect all your services (with Mac, it is so well done that 95% of the job is done automatically). Copy all your files from the old account on a external HDD. Delete the files from your old accounts. Copy to the new one. Check if everything work. Delete your old account.

 

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