Premier Pro & Premier Rush crashed when opening from "Pictures"

New Here ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

Having an issue where Premier Pro and Premier Rush both crash when navigating to my "Pictures" directory.  We've tried uninstalling and reinstalling both applicaitons, clearing preferences on both, and even updating all OS drivers and device drivers.  I'm currently running on a Lenov P15v that is running Windows 11 Pro 21H2.  The even logs point to a  Faulting module name: AdobeXMPFiles.dll, version: 7.1.1.49485.

 

Here are the event viewer logs.

 

Log Name:      Application
Source:        Application Error
Date:          3/20/2022 4:17:43 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      crystal-p15v
Description:
Faulting application name: Adobe Premiere Rush.exe, version: 2.3.0.832, time stamp: 0x61e187fb
Faulting module name: AdobeXMPFiles.dll, version: 7.1.1.49485, time stamp: 0x612fa056
Exception code: 0xc0000409
Fault offset: 0x00000000000e955c
Faulting process id: 0x2008
Faulting application start time: 0x01d83c977aafa5dd
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Adobe Premiere Rush.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Rush 2.0\AdobeXMPFiles.dll
Report Id: 16a6eaac-6133-4946-a5e1-4a8447f113e5
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-03-20T20:17:43.9262931Z" />
    <EventRecordID>22790</EventRecordID>
    <Correlation />
    <Execution ProcessID="12420" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>crystal-p15v</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adobe Premiere Rush.exe</Data>
    <Data>2.3.0.832</Data>
    <Data>61e187fb</Data>
    <Data>AdobeXMPFiles.dll</Data>
    <Data>7.1.1.49485</Data>
    <Data>612fa056</Data>
    <Data>c0000409</Data>
    <Data>00000000000e955c</Data>
    <Data>2008</Data>
    <Data>01d83c977aafa5dd</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Rush 2.0\Adobe Premiere Rush.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Rush 2.0\AdobeXMPFiles.dll</Data>
    <Data>16a6eaac-6133-4946-a5e1-4a8447f113e5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Log Name:      Application
Source:        Application Error
Date:          3/20/2022 4:31:29 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 22.2.0.128, time stamp: 0x61f8c2ed
Faulting module name: AdobeXMPFiles.dll, version: 7.1.1.49485, time stamp: 0x612fa056
Exception code: 0xc0000409
Fault offset: 0x00000000000e955c
Faulting process id: 0x3cd0
Faulting application start time: 0x01d83c99092cc610
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2022\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2022\AdobeXMPFiles.dll
Report Id: 831b5cc5-a585-45cb-b272-3e769a2722c1
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-03-20T20:31:29.6142333Z" />
    <EventRecordID>22798</EventRecordID>
    <Correlation />
    <Execution ProcessID="8512" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>crystal-p15v</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>22.2.0.128</Data>
    <Data>61f8c2ed</Data>
    <Data>AdobeXMPFiles.dll</Data>
    <Data>7.1.1.49485</Data>
    <Data>612fa056</Data>
    <Data>c0000409</Data>
    <Data>00000000000e955c</Data>
    <Data>3cd0</Data>
    <Data>01d83c99092cc610</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro 2022\Adobe Premiere Pro.exe</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro 2022\AdobeXMPFiles.dll</Data>
    <Data>831b5cc5-a585-45cb-b272-3e769a2722c1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
TOPICS
Crash , Error or problem , Import , Performance

Views

66

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

LATEST

Hi crystalw90359542,

Super sorry about this. How frustrating!
 

Having an issue where Premier Pro and Premier Rush both crash when navigating to my "Pictures" directory.  

 

That's an interesting consistency between these two applications, but this should not happen. The applications are reliant upon having the proper permissions for media folders. Could it be related to permissions not being set to R/W for your Pictures folder? That can happen to the preferences folder sometimes. Here's an article with some steps you can try to your Pictures folder (in addition to your other Adobe folders): https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html. Note that this is only a hunch, but it may succeed since you've tried other troubleshooting steps.

 

We've tried uninstalling and reinstalling both applications, clearing preferences on both, and even updating all OS drivers and device drivers.  I'm currently running on a Lenov P15v that is running Windows 11 Pro 21H2.  The even logs point to a  Faulting module name: AdobeXMPFiles.dll, version: 7.1.1.49485.

 

Running as an administrator and trying a new user account are other steps you can try. After you've tried repairing permissions, running as admin, and trying a new user account, let me know. I hope one of these things works out.

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines