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premier pro black screen

New Here ,
Mar 13, 2023 Mar 13, 2023

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So while I am editing, my screen turnes black randomly throughout my timeline. This started happening when i started adding green screen effects to my video using ultra key.Yes i have done the project settings to general and that did not work. I also have tried the sequence option of render in and out, render selection, and render audio. I have also tried Window - Workspace - Reset to saved layout. I have tried restarting the application, UNINSTALLING THE APPLICATION, Use hardware acceleration when available on google, and even deleting the video clips and putting them back together and NOTHING has worked. Someone PLEASE help me.

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hello @thatguysam16,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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