Premier pro causing full system crash of PC

New Here ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

I am new to Adobe editing, especially video editing, and I heard this was theb est software. I have been having issues with my computer crashing, especially when try to create an auto-transcript from an audio track. And I don't know what to do. At first I thought I was using too much memory, but I have 32 GB of 3200 memory, and even when other programs like Discord and Google Chrome etc are closed, the system is still crashing, with no error message, only black screens, and losing power to most USB devices, while the RBG and computer seems to stay on within the tower itself, so I'm really confused. Help!!! (PS-Bios settings are default) 

TOPICS
Crash , Editing , Error or problem , Export , Performance

Views

121

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

Hey Peter252105129e1o,

 

Sorry about the issue. Which version of Premiere are you currently using? Are you having this issue with only Premiere or other software as well? Please share your system specifications (OS, CPU, GPU, RAM). Let us know. We're here to help.

 

Thanks,

Ishan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

The other software that crashes only crashes the software, not my entire computer. The current version of Premier Pro I am using is Version 22.5.0 (Build 62) (Well, I'm not sure that this symbol is a 6.) I have also included a few screenshots with the information that I believe you are looking for. Also, my ram is Corsair - DDR4 3200 speed, 4 sticks of 8 GB with XMP profile enabled. In this speccy screen/screenshot, I have see the @1223MHz be upwards of 1400 and 1700+ But that changes based on the volume of work currently being completed, I believe. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

I still need help, I am still unable to auto-transcribe captions!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

Hi Peter,

Sorry to hear about your issue. I have a similar PC and ran a test. I didn't have any problems with the function. Can you outline your exact steps and describe what happens when you try to transcribe the sequence? 

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 29, 2022 Jul 29, 2022

Copy link to clipboard

Copied

Is there I way that I would be able to capture and post a screen recording or website link to a screen recording? or maybe screenshots? I'm just afraid that when my PC crashes, what it will even save, and it's delayed, so about 65-80% of the way though the auto-transcription of captions that it shuts down, so I can't always see it coming right before it happens, and I don't know if the screen recording would put even more tax on the system and make it worse, or crash sooner, if it is the system itself and not a software issue. But I will try. I will have to post this, then try and go get the video or screen capture/screenshots after posting this and closing everything else.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 29, 2022 Jul 29, 2022

Copy link to clipboard

Copied

LATEST

Yes, Peter. You can attach movies and screenshots to the post here in the forum. You can also place a link to a YouTube video with the tools in the toolbar. 

 

If your system is completely shutting down, that's not right. Your system should easily handle a simple task like transcription. Are you saying you can generally edit with Premiere Pro, and only this transcription process is causing the problem?

 

Usually, when a computer completely shuts down, it is for overheating, or the PSU is not powerful enough. It can also be due to GPU issues. Do you have dual monitors? You referred to "black screens." I would first try to connect a single monitor rather than run dual monitors. That can help a lot.

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines