Premier Pro crash when cut a project

Explorer ,
Feb 22, 2022 Feb 22, 2022

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Hello,

i have a big problem since i am on Windows 11. I cant cut project anymore. When i am in my timeline, i select the cutter, and when i cut, the program crash. 

Version 22.2.0 (build 128). 

So it is impossible to use now.

 

Please help.

 

 

TOPICS
Crash , Editing , Error or problem

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Explorer ,
Feb 22, 2022 Feb 22, 2022

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Especially when i select video + audio. If i select separatly it works.

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hi there!

Sorry for the crash. Can you provide your system details (OS, CPU, RAM, GPU)? Are you getting any error codes or messages?

 

Let us know.

Thanks,

Kartika

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Explorer ,
Feb 22, 2022 Feb 22, 2022

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Hi,

PC, Windows 11 / 10.0.22000

AMD Ryzen 9 39000X 12-Core Processor, 4000MHz

RAM 64Go

 

The error was "Due to critic error, the program will close".

But now i have tested again and it work... Really strange, this is not the first time that do that.

 

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