Premier Pro crashing my whole laptop

New Here ,
Jun 06, 2022 Jun 06, 2022

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Hello everyone,

 

I'm facing a problem with premiere pro 2022 (latest version/22.4.0) crashing my whole laptop. So, I have a dual screen setup (laptop + one external monitor) including about 2 months old laptop Asus ROG M16 (2022) (specs below). For a few days now, every time I open Premiere Pro everything works fine for some minutes, then the whole system freezes, both screens go black, and then after a minute or so the external monitor turns back on. The laptop's monitor stays black until I (hard) restart the system. 

 

Currently, I'm working on a "team project" but there's the same problem with local projects.

 

I've already done some troubleshooting, but sadly nothing worked:

- I've updated all drivers (with Driver Easy program and also in Nvidia's GeForce experience software)

- I've reinstalled PremierePro

- I've monitored procesor and graphics (in Task Manager) and none of them seemed to be overloaded (they are high-end components after all) 

 

Specs: Asus m16 (2022)

-  intel i9-12900H

- nvidia 3070ti

- 16 GB RAM

- 1TB SDD 

- screen 16:10 (QHD)

 

Any help would be very much appreciated, Thanks!

Best regards 

Luka

TOPICS
Crash , Error or problem , Freeze or hang

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Adobe Community Professional ,
Jun 06, 2022 Jun 06, 2022

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Are you using a Studio Driver and not a Game Ready Driver from NVIDIA?

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Luka21953025jh3a_0-1654580233224.png

Yes, I'm running the latest nvidia studio driver.

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Adobe Community Professional ,
Jun 07, 2022 Jun 07, 2022

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Try it with only the laptop screen or only the external monitor.

Does it work OK either way?

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New Here ,
Jun 07, 2022 Jun 07, 2022

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I've tried to work with only the laptop screen for about 20 minutes (before the system crashed almost immediately) - and everything worked fine. Then I plugged the external monitor back in and it continued to work without any problems. So, it looks like everything's fine now although nothing has changed on my side. Weird. I expect the problem to reappear but for now thanks for your time and help. 

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