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hello
premier keeps crashing with the error message "a serious problem has occourd..." i found the problem to be the audio file. i recorded a high quality sound using (tascam 4*4 audio interface), and now even when i try to copy the effects from the sound premier instrantly crashes. i tried exporting only the video and it did export with out any problem but when i try exporting the audio only it would just stay in "processing audio" mode all night long. please help me fix it. thanks.
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Hello
Sorry for your trouble.
Please try to:
https://helpx.adobe.com/premiere-pro/kb/clear-cache.html
can you please also try to queue the audio with the video using media encoder
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I have tried reinstalling premier and no luck. Not only that but I have tried to export the file with another PC but same thing keeps happening.
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Hi bisrat5EA5!
Sorry for the crash. Can you provide your system details (OS, CPU, RAM, GPU)? Could you share a sample file with us to test?
Let us know.
Thanks.
Kartika
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I am using windows 10 pro core i5 20GB Ram and Intel graphics.
Everything works fine with other audio files.
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Hi bisrat5EA5,
In this case, I'd suggeste transcoding the audio file with a third-party app. You could try transcoding with the Media Encoder but I suspect it'll have the same issue as Premiere Pro because Media Encoder uses the same render engine.
Let us know if it helps.
Thanks,
Nishu
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i tryied exporting the audio file only in lower bit rate using adobe audition, it worked for some project but for others when i start adding effects the same problem occur. and i have tryied exporting using media encoder too but it have the same issue.
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Genius idea, indeed! That’s why I more and more often now use other editing softwares that don’t have such issues. For example I have recently started using movavi video editor, since I have MacBook rn. It works nice, that’s why I can recommend it to you https://www.movavi.com/mac-video-editor/.