premier pro crashing trying to export

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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hello

premier keeps crashing with the error message "a serious problem has occourd..." i found the problem to be the audio file. i recorded a high quality sound using (tascam 4*4 audio interface), and now even when i try to copy the effects from the sound premier instrantly crashes. i tried exporting only the video and it did export with out any problem but when i try exporting the audio only it would just stay in "processing audio" mode all night long. please help me fix it. thanks.

 

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Audio, Crash, Export

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Hello

Sorry for your trouble.

Please try to:

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

 

can you please also try to queue the audio with the video using media encoder

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I have tried reinstalling premier and no luck. Not only that but I have tried to export the file with another PC but same thing keeps happening. 

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi bisrat5EA5!

Sorry for the crash. Can you provide your system details (OS, CPU, RAM, GPU)? Could you share a sample file with us to test?

 

Let us know.

Thanks.

Kartika

 

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I am using windows 10 pro core i5 20GB Ram and Intel graphics. 

Everything works fine with other audio files. 

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi bisrat5EA5,

 

In this case, I'd suggeste transcoding the audio file with a third-party app. You could try transcoding with the Media Encoder but I suspect it'll have the same issue as Premiere Pro because Media Encoder uses the same render engine.

Let us know if it helps.

 

Thanks,
Nishu 

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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i tryied exporting the audio file only in lower bit rate using adobe audition, it worked for some project but for others when i start adding effects the same problem occur. and i have tryied exporting using media encoder too but it have the same issue.

 

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Genius idea, indeed! That’s why I more and more often now use other editing softwares that don’t have such issues. For example I have recently started using movavi video editor, since I have MacBook rn. It works nice, that’s why I can recommend it to you https://www.movavi.com/mac-video-editor/.

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