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Premier Pro Crashing

New Here ,
Sep 02, 2021 Sep 02, 2021

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Hi,
I am facing an issue while working on premier pro its get suddenly crashes without any error message.

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Moving thread to the Premiere Pro forum from Using the Community

 

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi Harshal Upendra5E82! 

 

Sorry about the crash. Could you provide your system specifications (OS, CPU, RAM, GPU)? Does it happen with a specific project?

 

Let us know.

Thanks,

Kartika

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Adobe Community Professional ,
Sep 02, 2021 Sep 02, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi Harshal,

 

Sorry for the crash.

Did you try the steps that Peru Bob suggested? Did they help? If not, please check if there's anything specific that triggers the crash. Also, does it happen in a new project as well?

We're here to help.

 

Thanks,

Nishu

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