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Thanks for the notes. I am suprised that hardware encoding did not help. If I were in this situation, I would look more closely at one or more of the following:
Troubleshooting tests and potential workarounds:
You can also work
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I'm having the exact same issue. I think I spent 6+ hours trying to find a work around last night. I made a 'Repair' Project file, copied my files to the desktop, disconnected the external hard drive and exported to my desktop and it actually worked! no glitches. so I had a second project today, tried the same thing - it didn't work.. so I think I just got lucky yesterday moving everything off my external hardrive.
I've tried software encoding instead of hardware, I've clared the cache, I've rendered.. it feels like a huge bug on Adobe's side.
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Hi @MXZPR - Hey @Rachel34147877qey5,
I got your message. I'm Kevin from Adobe Support (I'm not a developer).
I've been seeing this issue for awhile now. In my opinion, it looks related to graphics processing hardware not being able to handle GPU intensive processes. Having a dedicated GPU in earlier Apple hardware doesn't show this issue as much. I don't think that moving the media to an internal drive would solve this, but thank you for reporting on that, Rachel - @Rachel34147877qey5.
In troubleshooting the issue, I would try software encoding as a first step. It takes longer but will be of a higher quality by default. Let the community know if this works or not. If not, we can try other troubleshooting steps, OK?
I agree that newer hardware should be performing better, not worse. I hope that developers at Adobe and Apple can solve this issue as soon as possible.
As your advocate, I will continue to support this bug fix. I have upvoted.
Thanks,
Kevin
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Hi Kevin, thanks so much for the reply!
Yeah, to be honest moving the project to my desktop was a last attempt. I actually have tried the Software encoding step and it didn't do anything. I've never had issues like this before, normally my exports are simple and problem free. I took a two month break from editing and when I came back and downloaded the update, that was the start of the glitches appearing in random frames.
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Thanks for the notes. I am suprised that hardware encoding did not help. If I were in this situation, I would look more closely at one or more of the following:
Troubleshooting tests and potential workarounds:
You can also work directly with our support team.
To contact Adobe Customer Service, do the following:
I hope they can help you. Let us know what they say.
Thanks,
Kevin