Premier Pro not working after Mac OS update

New Here ,
Feb 11, 2022 Feb 11, 2022

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Hi, is anyone experiencing this thing, my premier pro illustrator and adobe acrobat not working after today's update of Mac OS 12.2.1, please suggest and solution if anyone have

 

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Crash , Export , Freeze or hang

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Adobe Employee ,
Feb 11, 2022 Feb 11, 2022

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Hi Pradeep231134743zc0,

 

We're sorry to hear about this. Are you getting any error codes/messages? Also, please share the system specs (CPU, GPU & RAM).

 

Thanks,

Sumeet

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New Here ,
Feb 11, 2022 Feb 11, 2022

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Hi, it's Macbook Pro M1 with 8 core CPU and 8 core GPU

 

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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When you say "not working" do you mean "not installing," "not launching," or "opening but things aren't working as expected?"

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New Here ,
Feb 11, 2022 Feb 11, 2022

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It gets hang on the greeting page itself, I mean the crusor rotates round and round and it shows not responding on the activity monitor, not able to create a new project or even open an exsisting project

 

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Adobe Community Professional ,
Feb 11, 2022 Feb 11, 2022

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Can you screenshot the greeting page? Sometimes it shows a particular plugin that is stuck.

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New Here ,
Feb 13, 2022 Feb 13, 2022

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The issue actully get resolved when reinstalled all the apps and restarted the mac in safe mode.

 

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