Premier pro playback is black

[UnCutGrass31064765lkbx]

I was editing like normal and an error appeared that said "missing frames" on every frame in the video. Then they all went black. Now there is no audio or video at all. 

[Ann Bens]

As of now it is just guessing

Please post a bugreport in this thread.

How do I write a bug report? - Adobe Support Community - 13361863

[Kartika Rawat]

Hi there!

Sorry to hear that. What type of media files are you editing (codec/ format, frame rate, frame size)? Do you have any captions in your project? 

Let us know.

Thanks,

Kartika

[Kevin-Monahan]

Hi @UnCutGrass31064765lkbx,

Thanks for the note. Do you have a Logitech Webcam? If so, try updating the software there and report back.

Thanks,
Kevin

[UnCutGrass31064765lkbx]

I'm not 100% sure I understand what you are asking. But it is an MP4 file and yes, there are a good amount of captions. 

[Kevin-Monahan]

Hi @UnCutGrass31064765lkbx,

As I understand it, you may be hitting a bug. Can you try toggling visibility for the captions track? You should be able to work around the issue. Let us know if that works.

Thanks,
Kevin

[UnCutGrass31064765lkbx]

that did not work. 

[Kevin-Monahan]

Hi @UnCutGrass31064765lkbx,

I moved your post into the Bug Reports forum. It likely has to do with your captions. I hope the devs can offer you some assistance there.

Thanks,

Kevin